Technical Support and Logistics Specialist with German

Who are we looking for?

• At least 1 year of experience in the technical field or technical education background
• Fluent German language skills (minimum C1) and good English language skills (B2)
• Customer service experience would be an asset
• Motivation to work in an international environment

What will you do?

Job responsibilities:

• Handle technical product queries from customers
• Provide technical support to client’s partners during the installation and design phase of photovoltaic installations
• Responsible for Customer Support concerning technical issues for PV Modules and PV Inverters
• Responsible for providing customers with product-related certificates
• Assist during the configuration of solar systems
• Answer technical support questions about solar systems installation and maintenance
• Document all call notes
• Handling technical failures occurring on the installation, providing complete troubleshooting and documenting them within the required time in the CRM system, flag open cases and close in a timely manner
• Handling customers’ complaints, assigning them a partner, managing interactions
• Customer RMA (Return Material Authorization) handling including assigning RMA numbers from CRM system, entering RMA’s in the CRM system, flag open RMA’s and close in a timely manner
• Generate basic reports on several performance factors for evaluation purposes

Who will you be working with?

Our international team is providing services to EMEA countries for our Client, a leader company in the solar energy market. As a Technical Support and Logistics Specialist, you will provide pre-sales and after-sales support about photovoltaic installations (PV systems). The clients can be homeowners, installers, design offices and all those companies that operate in the Solar Energy business. The new joiner will be working in contact with a mixed international team from different countries and from various backgrounds.

What we offer?

Atmosphere

• Working with great people and in legendary atmosphere
• No formal dress code
• Annual family picnics
• Unforgettable integrational events
• Employee volunteering opportunities and interesting CSR projects
• We value and respect diversity in terms of gender, nationality, roles, age, interests
• Internal celebration initiatives: Children’s Day, St. Nicholas Day and many more
• Supporting employees’ hobbies: Business Run, e-sport games, basketball, volleyball

Development

• Development in expert or leader competencies
• Broad training offer with possible co-funding
• Access to MIT Sloan Management Review Polska knowledge base
• Introduction plan for new employees and Buddy Initiative
• A wide range of instructor-led and e-learning trainings
• Co-financing for post-graduate studies and courses
• Many companies under one roof / internal headhunters
• Internal development events: conferences, meetings, communities
• Education First platform for learning English online

Benefits

• Contract of employment for an indefinite period
• Bonuses, including those for new employees recommendation
• Additional life insurance
• Access to MyAudiobooks - Entertainment and personal growth in audio version
• Attractive package of extra benefits of your choosing (fitness, gym, cinema, etc.)
• Disability inclusion, assistive technologies, reasonable accommodations
• Private medical care for you and your family
• Bicycle parking and carpooling options
• Free coffee, water, milk and wide range of teas
• Anti-smog plants in offices
• Car leasing