Technical Support and Implementation Engineer (3rd line)
Od: Cyclad Sp. z o.o.Miejsce pracy: 00-872 Warszawa
Rodzaj pracy: Pełny etat
Rodzaj umowy: Na czas nieokreślony
Ilość wakatów: 1
Minimalne doświadczenie: 2 lata
Wykształcenie: Wyższe licencjackie
Branża: Praca IT - Konsulting
For our Client - worldwide leader providing software for the service and online booking in travel industry we are currently seeking for candidates for the position of Technical Support and Implementation Engineer.
Job specification:
- Providing third level technical product support, including analyzing, diagnosing and solving the problems with the client’s travel products
- Being the contact point for Service Management Center to assess the problems, escalate to the development and/or network teams and follow-up them accordingly
- Providing technical training and expertise for Service Management Center to deploy client’s products efficiently
- Contributing to suggestions for product’s technical and functional evolution and improving the existing processes and technical documentation; providing regular reporting
- Establishing and managing the product implementation schedule
- Determining, informing and documenting adaptations to products implementation
- Performing the necessary tests on the implemented product before it is delivered to the customer
- Supporting project activities during the implementation
Requirements:
- University degree in Computer Science or related field., or equivalent work experience
- Good understanding of Windows troubleshooting, support and set up
- Skills on Database/SQL server (T-SQL language or even administration)
- Network basics (TCP/IP, VPN, Firewall, proxy, routing,..)
- Terminal server, Citrix basics, IT Security principles
- Development notions (Java script, Java/J2EE notions, C++)
- Very good knowledge of English
- Knowledge of the travel industry will be a plus
We offer:
- Challenging job in an international environment
- Possibility of further technical development
- Benefit Package
- Competitive salary