Rodzaj pracy: Pełny etat
Rodzaj umowy: Na czas nieokreślony
Ilość wakatów: 1
Minimalne doświadczenie: Od 3 do 5 lat
Wykształcenie: Wyższe licencjackie
Branża: Praca IT - Konsulting
Job specification:
- Monitor proprietary production systems, platforms and processes and use tools to troubleshoot and isolate issues
- Monitor event processes, message queues and workflow processing software involving web
- Enter new trouble tickets, escalate existing tickets and keep users informed of status
- Ensure documentation of tickets as they are created are up to the standard of Technology Solutions Center
- Keep procedures and troubleshooting links and tools up to date
- Create site availability reports for customer SLAs and KPIs
- Assist other IT departments with projects as time permits
- Troubleshoot, manage and resolve production systems, platforms and processes
- Identify network, system and service issues separately from software source code errors
- Utilize check lists, uptime report, and event root cause investigation as necessary
- Work with level 2 and 3 Technical Solutions Center staff and development team to troubleshoot issues, document software issues, application and system issues
- Support all custom product/processes and software
- Communicate with internal users, Technical Client Advocates and technical support concerning case status, prioritization, and resolution plans
- Ensure software problems are effectively managed and communicated to resolution
- Keep current the status/resolution plan for critical issues and communicate to proper stakeholders (e.g. Technical Client Advocates, Customer Service)
- Establish a close working relationship across multiple departments
Requirements:
- Minimum of 4 years’ experience in technical or application support roles
- Familiarity with product / technologies / troubleshooting preferred
- Must have previous experience in general technology support (hardware, software, diagnostic process)
- SQL experience strongly preferred
- Fluent English
- Ability to work different shifts (24/7)
We offer:
- Challenging work in a dynamic international environment and great potential for development
- Cooperation and possibility to exchange knowledge with a team of professionals from global company
- Several benefits like private medical care, paid lunch break, bonus plans, events and social funds