Technical Customer Support - telecom 116434/P

Area of responsibility: 

• Participate to the on call rotations to provide 24x7 support to the clients in EMEA
• Investigate and troubleshoot issues reported by clients in Europe, Middle East and Africa (EMEA Region). The issues are against products delivered: Billing and Customer Care application for the Telecommunication Operators
• Follow and manage the client relationship (issue tracking, process definition, Service Level Agreement).
• Customer facing: interface with customer by phone, e-mail, face to face
•  Application problem analysis, including: reproduction and test issues reported by the clients, problem issue tracking, product installation, Unix scripting, Database troubleshooting (Oracle), On site installation when required, provide pro-active support by resolving known issues, provide expertise to other support engineers on specific technical issues.
• Client Management Responsibilities: manage the backlog, define priorities, coordination to meet the contractual Service Level Agreements (SLAs), be the first point of escalation to the client, define / review / improve support processes with the client, plan deliveries with the customers.

Requirements: 

• Willing to travel across Russia, CIS, Europe and abroad
• Must be able to travel to customer sites (all over the world) on short notice
• Languages (fluent, written and spoken): English mandatory, Polish mandatory
• Good Academic qualifications, Bachelor’s degree in Computer Science, Engineering, mathematics or other technical discipline or 5 years equivalent combination of education and relevant experience. Advanced degree preferred.
• Programming language such as C / C++ / Java, Perl or Unix Shell scripting
• UNIX (HP, SUN, IBM platform) and Windows
• Relational Database Management Systems (RDBMS) specifically Oracle
• Web related technologies (Java, Hashmap, XML, DOM, .NET)
• Signaling SS7/IP networks, GSM and CDMA2000 networks, 2.5 / 3G experience,
• Level 1 & Level 2 support experience
• Good Customer handling Skills. Experience of having worked with customers in project implementation or support,
• 3 or more years related engineering experience in Telecom and/or computer industry

We offer: 

• Labor contract
• Possibility of development
• Permanent employment

Interested Candidates please send your cv in English (format .doc)

Please know that we will contact only selected candidates.

Experis
Ul. Nowogrodzka 68
02-014 Warszawa
Agencja zatrudnienia nr 412
www.experis.pl