Tech Support Analyst

You'll be working in the TOC (Technology Operations Center) team. The TOC team provides quality services to ensure end-to-end production stability and availability by combining optimized utility services with dedicated centers of expertise, ensuring business aligned support, always aiming to foster on customer / user needs. We are aligned to Wealth Management Americas (WMA) business and IT DevOps Automation support Line where all software development lifecycle is controlled from initial build to production. The team is global in nature and is responsible for the full spectrum of deployment services improvement and support.

• Serve as the DevOps Support engineer as well as provide hands on production support for several applications in WMA Tools and Automation portfolio
• Ensure production stability and availability for key Deployment automation ecosystem tools and services.
• Handle incident escalation and management
• Face off to senior Development & Infrastructure staff as well as 3rd party support vendor to implement efficient strategic solutions
• Conduct deep-dive post-mortems and prioritize remediation activities with delivery teams
• Drive process improvement initiatives alongside global production support projects.
• Support the Service & Product Manager across several technical domains
• Ensure workflows, processes, tooling and applications are of the highest quality standard
• Contribute expertise to the management of existing and new IT products and services
• Define workarounds for known errors and initiate process improvements
• Maintain a knowledge database

• ideally 4+ years of hands-on experience on Middleware technologies, deployment automation along with extensive exposure on DevOps concepts & it's implementation.
• Experience in IT production support of application deployment tools and automation
• good Knowledge of Application deployment process configuration and automation.
• Demonstrable experience in delivering a quality operational service to customers
• Operating in a Global team environment
• ITIL Qualified & proficient in using Service Now
• Evidence of being able to work in a dynamic and stressful environment
• Experience with tools Cloud and on-prem deployment technologies as well as use of monitoring toole such as App Dynamics and Splunk
• theoretical understanding and knowledge of other programming / scripting languages
• good understanding of Agile methodology; able to lead Scrum teams
• excellent process understanding and delivery management skills.
• ability to solve complex issues, good at problem statement analysis and solution design thinking
• track record of influencing senior IT stakeholders and business partners
• confident communicator that can explain technology to non-technical audiences
• capable of understanding client needs and translating this into products and services

N/A

• Competitive salary
• Luxoft Training Center
• Access to e-learning Library
• Individual development plans
• Long-term cooperation with possibility to gain experience in different projects and technologies
• A significant number of professional communities (Agile Community, Tech Community, Business Analysis Community, etc.)

• Group Life Insurance
• Private healthcare insurance – LuxMed. Unlimited access to specialist consultations with Dental Care included
• Medical costs reimbursement for employees (up to certain amount per quarter)
• Travel Insurance
• Benefit Program - Cafeteria and Multisport Card

• Various communities (sport, recreation activities, trips, board games, cultural and educational activities)
• Discounts program for employees – BeLux (banking offer, car leasing offer and cafeteria program discount)
• Convenient locations in a modern offices with game rooms
• Multinational projects for clients all over the world