Tech Capability Delivery Senior Manager – Vendor Performance and Operations
PoznanTech Capability Delivery Senior Manager – Vendor Performance and Operations
Poznan
NR REF.: 1157109
Your new company
For our client, global healthcare company, we are looking for a Tech Capability Delivery Senior Manager
Your new role
As a Tech Capability Delivery Senior Manager you will have following responsibilities:
Requirements:
Basic Qualifications:
Preferred Qualifications:
What you'll get in return
What you need to do now
If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now.
Poznan
NR REF.: 1157109
Your new company
For our client, global healthcare company, we are looking for a Tech Capability Delivery Senior Manager
Your new role
As a Tech Capability Delivery Senior Manager you will have following responsibilities:
- Interact directly with all Tech groups, business owners/users, external product vendors, data vendors, and offshore support suppliers, serve as the point of contact for service operations performance with the IT Business Partner and IT Delivery teams
- Responsible for the management and remediation of any audit or compliance findings per company standards and execution of routine testing of agreed IT Continuity Plans
- Monitor service performance against service level agreements and produce service reports and escalate as required for business-critical impact
- Establish total cost of ownership of production assets within their defined service function, responsible for development and release process of maintained solutions and applications
- Review service delivery to ensure that agreed targets are met and prepare proposals to meet forecast changes in the level or type of service, negotiate with relevant parties in respect of disruptions and major amendments to the provision of services
Requirements:
Basic Qualifications:
- Bachelor’s degree in Computer or Information Sciences or equivalent experience (consult manager on equivalent experience)
- Experience with application development and operations and systems architecture
- Experience managing an offshore environment and working with offshore vendors and managing IT services and projects
Preferred Qualifications:
- Knowledge and experience of ITIL, Agile and SCRUM based service management practices
- Experience working with Six Sigma/Lean Sigma processes and tools
- Knowledge of service operations, processes, service delivery, reporting, and continuous improvement
- Ability to drive outcomes and handle client expectations
- Understanding of business area strategic goals, processes and workflow, and of the IT tools deployed
- Familiar with the concepts, standards, technology, tools, processes, procedures, hardware, software and services in use for delivering information services
- Superb communication and presentation skills, make technical decisions and initiate actions
What you'll get in return
- Career at one of the leading global healthcare companies
- Attractive reward package (competitive salary, annual bonus & awards for outstanding performance, recognition awards for additional achievements and engagement, holiday benefit
- Possibilities of development within the role and company’s structure
- Life insurance and pension plan
- Open and inclusive environment which is supportive and welcoming of all diversity strands (gender, race, ethnicity, sexuality, disability, or any other characteristic)
- Private medical package with additional preventive healthcare services for employees and their eligible counterparts
- Sports cards (Multisport)
- Personalized learning approach (mentoring, online trainings’ platforms: Pluralsight, Business Skills, Harvard Manage Mentor, Skillsoft and external trainings)
- Extensive support of work life balance (flexible working solutions including working from home possibilities, health & wellbeing activities)
- Supportive community and integration events
- Modern office with creative rooms, fresh fruits everyday
- Free car and bike parking, locker rooms and showers
What you need to do now
If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now.
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