Team Leader Customer Service with German and English
Miejsce pracy: GdyniaOur Client is an international company based in Gdynia. Currently, for customer service travel project we are looking for person who has experience in customer service and people management. In addition, the ideal candidate is fluent in English and German.
What will your responsibilities be?
-Leading a Team of 15-20 CS Agents
-Managing day to day operations effectively
-Understanding high-level Client needs and translating them to quantifiable deliverables
-Conducting Team meetings
-Managing Team development
-Counseling employees Team issues/personal issues
-Monitoring, recording, analyzing and reporting on activities, trends, results and recommendations relating to team performance
-Managing a Team to meet all set SLA's/KPI’s
-Communicating with Client and ensuring resolution to Customer queries
-Self-developing in relevant field at all Times
What does our Client expect?
-Fluent in German and very good in English
-Practical experience (min. 1 year) in managing a team of at least 10 people in CS environment
-Excellent coaching and people management skills
-Excellent problem-solving skills with attention to details
-Effective time management & prioritizing skills
-Strong interpersonal & leadership skills
-Ability to multi-task & keep up with a fast-paced environment
What our Client wants to offer you?
-Work for an International Client & taking part in the development of the Team
-Everyday contact with multinational environment
-Benefits (you can choose from a variety of options: MultiSport card, private medical care, petrol vouchers, cinema tickets, vouchers to different shops, etc.)
-Wide range of development and training options (including soft skills, computer and language courses)
-Fruit Mondays to start your week with energy
