System Engineer
Miejsce pracy: KrakówResponsibilities:
- active monitoring and providing 1st level support for customer’s environment and responding to the events in timely fashion
- managing the queue of incidents and make sure that all of them are served according to appropriate service level
- autonomously solve issues based on predefined procedures, knowledge and experience
- acting as Cisco single point of contact to the customer
- organizing and participation in escalation calls
- close cooperation with vendor-based support
- building and delivering timelines of incidents
- gathering and delivering data for further analysis
- cooperation with higher-tier engineers
- preparing and delivering presentations and trainings to the internal team or wider audience
- creating, testing and delivering procedures
- providing technical support for customers during software deployment, new services implementation and architectural changes
- close co-operation with surrounding teams
- sharing knowledge and expertise within the team
Qualifications:
- minimum of 1+ years of experience in a Systems/Linux administrator role - RHCSA level of knowledge required
- experience with at least two technologies the following list: LDAP, DNS, Radius, Java application servers (JBoss/Tomcat/Weblogic)
- basic SQL knowledge
- understanding and practical knowledge of networking and server hardware would be an asset
- BS in Engineering/Computer Science/IT and/or equivalent experience
- ability to read technical documentation with understanding
- ability to understand customer environments and analyze configurations of devices
- willing to learn through organized trainings, self-studies
- strong analytical, problem solving and organizational skills
- strong written and verbal communication skills (English required)
Offer:
- Salary based on B2B contract
- Private healthcare
- Multisport Card
- Private insurances
- Command program
- Access to an e-learning platform
- Long-term contract