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Switching ATAC L3 Technical Support Engineer

Luxoft Poland Sp. z o.o.

Krakow, małopolskie

Luxoft Poland Sp. z o.o.
- All stages in our recruitment process can be done remotely -

Switching ATAC L3 Technical Support Engineer

Location: Krakow
  • Provide Tier 3 Support for VARs, Distributors, service providers, enterprise customers, and end users via telephone, e-mail, and web.
  • Troubleshoot complicated hardware and software issues, replicate customer environments and network problems in the lab.
  • Manage critical customer issues and facilitate communication between customers, escalation, and engineering.
  • Participate in cross-functional tasks such as new product development projects, support readiness teams, KB and other documentation activities.
  • Provide on-site support for customers when needed.
Please apply with the button on the right side of this job offer.
We kindly inform you that we will contact only chosen candidates. If you are interested in the above position, please apply by submitting your CV in English

Check out our open roles at career.luxoft.com
and follow us on Facebook!
www.facebook.com/luxoft.poland

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