Swedish Customer Service Advisor
Candidate’s profile
Before you start our induction training we will check if you have:
- fluent Swedish language skills both verbal and written
- Good knowledge of English
- pro client attitude and communication skills
- basic experience in Windows 7 and MS Office
- customer service experience (is an asset but is not necessary)
- team player, problem solving attitude and efficient task management skills
Job description
After an induction training you will be able to:
- handle incoming phone calls/ e-mails from customers regarding technical issues related to everyday usage of a computer
- analyze and resolve most common enquiries using step-by-step solutions provided to you
- deliver high quality standard service to customers
- cooperate with IT specialist team to deal with more complex issues
What we offer
- Working in a close-knit team and a friendly atmosphere
- Bonuses, including those for recommending new employees
- A wide range of training and co-financing of courses
- Additional life insurance
- Attractive package of additional benefits (fitness, gym, cinema, etc.) you chose what you want
- Integration events and joint celebrations
- Disability inclusion, assistive technologies, reasonable accommodations
- Private medical care, also for your family
- Bicycle parking and carpooling