Opis stanowiska pracy
Job Overview
You will be responsible for providing 1st or 2nd line remote IT support services to end users. You will have an exceptional chance to work with international customers located all around the world. The person on this position will gain an overall understanding of Andea’s products and a basic knowledge of production processes. The support specialist will be in charge of interpreting customer requirements, provide consultancy services and assist in the resolution of issues.
Position: 1st / 2nd line support specialist
Duties and Responsibilities:
- Provide 1st or 2nd line remote IT support (depending on skills and experience) to end users
- Deal directly with end customers via support platform
- Collect necessary and adequate data
- Solve and maintain cases registered in the ticketing system
- Ensure that all incidents are closed within SLA
- Working with customers and internal teams
- Troubleshoot application and client specific configuration issues
- Escalate IT issues within the team where necessary
- Create knowledge base articles based on gained experience
Skills / Attributes Required:
- Fluent English
- Excellent communication skills both written and verbal
- Confident individual with a proactive attitude
- Ability to manage assigned tasks in an efficient and timely manner
- Excellent attention to detail
- Availability to work on shifts (morning and afternoon)
We Offer:
- Flexible form of employment
- Competitive salary and a range of benefits for employees
- Positive non-corporate company culture
- Employee development and motivation programs
- Dedicated chill out room and modern office with on-site parking
Prezentacja firmy
Nice to meet you!
<br/>
<br/>Hi! We're so glad you're here! Before we st...
Nice to meet you!
Hi! We're so glad you're here! Before we start our adventure together, let's get to know each other better.
We are Andea. We are a Polish company that emerged on the market in 2014 thanks to the friendship of four great people from Krakow. Since then, we have risen to the forefront of the industry in providing IT solutions to our clients.
We provide manufacturing solutions for global companies in the following industries: automotive, aerospace and defense, packaging, medical device and equipment, FMCG, industrial equipment, high-tech, among others. We have also built a cloud-based platform Manufacturo, to change the way manufacturers buy, implement, and use manufacturing solutions. Manufacturo provides the best-in-class architecture for global manufacturing collaboration and rapid implementation of industrial lOT.
What can you expect?
Andea is a global MES (Manufacturing Execution System) software integrator of systems like DELMIA Apriso, DELMIA Ortems, and our own MES platform, Manufacturo. Our software solutions have helped companies like CoorsTech, Bombardier, or Sierra Nevada Corporation to better track, manage and optimize their production processes.
Our goal is simple: we want to help global manufacturers to become more data-driven in their daily operations through the use of the latest technologies. We created the Manufacturo platform to change how manufacturing software is purchased and implemented so companies of all sizes can take advantage of digital transformation.
Andea is a Polish company and everything happens on site (in Krakow and in Brea). We are one team and don't have those typical corporate closed branches. We all stick together often sharing common hobbies!
Rozwiń
Dodatkowe informacje
- Ostatnia aktualizacja:
- 10/11/2019
- Wymiar etatu:
- Pełny etat
- Rodzaj umowy:
- Na czas nieokreślony
- Liczba wakatów:
- 1
- Min. doświadczenie:
- mniej niż 1 rok
- Min. wykształcenie:
- Średnie zawodowe
- Branża / kategoria:
- Praca IT - Hardware / Information Systems, Praca IT - Konsulting, Praca IT - Kontrola jakości, Praca Obsługa klienta
