Application Support Engineer

Your team

The Europe Equities Derivatives support team is a 13 member team part of the Technical Operations Centre. The team is responsible for supporting a suite of Trading, Quoting, Pricing, Trade Capture and risk management applications used by the Equity Derivatives business. They are not only first point of contact for the end users , but also responsible for providing L2 support of the application suite .The team is complemented by a teams based out of ASIA, US for outside of EU support hours.

Do you have a knack for technology? Are you at your best when supporting others? Are you someone who could multi-task in a rapid and fast moving environment? We’re looking for someone like that to:

– Be a part of our IBIT EQ Derivatives Business Application Support team in Krakow, Poland.

– Interact very closely with front office Public Distribution Trading and Sales teams and associated Operations teams covering the region.

– You would have a high level of day to day interaction with the business stakeholders at all levels

– Diagnose system problems, define and co-ordinate the implementation of solutions individually and with other development and support teams

– Coordinate with different internal teams and/or external parties to conduct and manage special events such as BCP tests, infrastructure change weekends, data Centre maintenance, special trading days or exchange-mandated market rehearsals

– Promote the overall stability of the systems through system monitoring, proper change control management, and implementation of best practices to maintain production environment

– Conduct problem reviews with the relevant IT streams

You have:

• Good problem solving and diagnostic skills
• Ability to support and deliver a high quality service to the business
• Ability to work under pressure and manage multiple, concurrent / conflicting priorities.
• Self-driven, highly motivated and have very high standards concerning quality of service delivered and attention to detail, where they lead by example and expect the same behaviour of other colleagues.
• Knowledge of ITIL incident and problem management
• Solid Unix or Linux knowledge and practical working experience including Shell scripting (Sun Solaris, Linux)
• Basic knowledge in relational databases (Sybase, Oracle) / query (SQL)
• Network (TCP/IP)
• Knowledge of scripting languages such as Perl
• Knowledge of the FIX protocol is beneficial
• Have worked in an Investment Bank front office environment before, preferably in the Equities Derivatives space .

You are:

– a confident communicator that can explain technology to non-technical audiences

– capable of understanding client / end user issues and translating this into problem statement for further investigations within IT

Financial Services, Bash-scripting

• Competitive salary
• Luxoft Training Center
• Access to e-learning Library
• Individual development plans
• Long-term cooperation with possibility to gain experience in different projects and technologies
• A significant number of professional communities (Agile Community, Tech Community, Business Analysis Community, etc.)

• Group Life Insurance
• Private healthcare insurance – LuxMed. Unlimited access to specialist consultations with Dental Care included
• Medical costs reimbursement for employees (up to certain amount per quarter)
• Travel Insurance
• Benefit Program - Cafeteria and Multisport Card

• Various communities (sport, recreation activities, trips, board games, cultural and educational activities)
• Discounts program for employees – BeLux (banking offer, car leasing offer and cafeteria program discount)
• Convenient locations in a modern offices with game rooms
• Multinational projects for clients all over the world