- All stages in our recruitment process can be done remotely -
Support Analyst
Location: WroclawPROJECT DESCRIPTION
RESPONSIBILITIES
SKILLS
MUST
NICE TO HAVE
You'll be part of the DCS GCC Support Analyst team who are the front line of a global DCS Operation team. You will be contributing to the prevention, and resolution, of all related incidents. The Support
analyst role is instrumental in maintaining and enhancing our monitoring tool kits on a daily basis. Your work will involve daily collaboration with teams across the globe.
RESPONSIBILITIES
- Be the center point for monitoring, incident, problem and change management across our global Data Center and Mission Critical Facility estate
- Proactively monitor the Data Center Services environment for abnormalities and correlate crossstream issues/events in real time
- Actively monitor incident, problem and change work queues and respond to Data Center issues using established protocols to coordinate resource or vendor response, update stakeholders, and drive timely resolution
- Provide escalation and call-out support for Technology and Technology Operations Center business stakeholders
- Interface with external service providers to resolve incidents and requests and analysis of trends/themes of the production environment
- Use and enhancement of Data Center Services monitoring tools to improve real-time and predictive surveillance of the estate. Ad-hoc report generation and trend analysis
SKILLS
MUST
- Mission motivated and a strong collaborator
- Fluent in Business English and able to communicate clearly & effectively verbally and in written materials
- Information technology or mission critical facilities background
- An understanding of Technology solutions and services such as networks, operating systems, infrastructure components, applications, and/or Mechanical/Electrical systems
- Basic reporting systems skills needed, irrespective to toolset / technology. Ex. Excel
- Knowledge of IT hardware
- Experience working with servers
NICE TO HAVE
- Monitoring platform experience. Ex. Splunk, NetCool, Building Management Systems
- ITIL Foundation certified
- Tableau.
- Competitive salary
- Luxoft Training Center
- Access to e-learning Library
- Individual development plans
- Long-term cooperation with possibility to gain experience in different projects and technologies
- A significant number of professional communities (Agile Community, Tech Community, Business Analysis Community, etc.)
- Group Life Insurance
- Private healthcare insurance – LuxMed. Unlimited access to specialist consultations with Dental Care included
- Medical costs reimbursement for employees (up to certain amount per quarter)
- Travel Insurance
- Benefit Program - Cafeteria and Multisport Card
- Various communities (sport, recreation activities, trips, board games, cultural and educational activities)
- Discounts program for employees – BeLux (banking offer, car leasing offer and cafeteria program discount)
- Convenient locations in a modern offices with game rooms
- Multinational projects for clients all over the world
Please apply with the button on the right side of this job offer.
We kindly inform you that we will contact only chosen candidates. If you are interested in the above position, please apply by submitting your CV in English
Check out our open roles at career.luxoft.com
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Check out our open roles at career.luxoft.com
and follow us on Facebook!
www.facebook.com/luxoft.poland
