Support Agent for world's leading companies
All we require is positive attitude, knowledge of English (B2 or more) and one additional language on at least C1 level (optional: German, Italian, French, Dutch, Norwegian, Swedish, Danish, Finnish, Hebrew).
We Offer:
• Great atmosphere and possibility to work with world"s leaders (it looks great on CV!),
• Relocation package,
• Private healthcare package,
• Christmas Benefit, Easter Benefit, Leave Allowance
• Sport Club, events and HR initiatives.
Requirements:
• Knowledge of English (B2 or more)
• Additional language (German, Italian, French, Dutch, Norwegian, Swedish, Danish, Finnish, Hebrew on C1 level)
• High School diploma or student graduated or equivalent
Tasks:
• Respond to and record consumer enquiries/questions raised through free phone lines for customers.
• Maintain accurate data input of consumer enquiries, questions & feedback on the customer services database.
• To ensure client complaints are dealt with and logged in line with the company"s complaints escalation policy.
• To provide a high level of customer service to clients at all times.
• To ensure all support calls and (when applicable) emails are answered and resolved within the agreed SLAs and logged appropriately.
• To work effectively as part of a team, developing effective and supportive relationships with colleagues.
• To troubleshoot through the use of open questions, support documents and system training.
• To be able to offer recommendations to common problems or frequently asked questions.
• To interact with other departments in order to resolve issues.
• To provide customers the highest quality level 1 technical support.
• To execute technical related call backs on time, according to the current standards of quality, and great attention to detail when requested by the direct team leader or the shift supervisor.
• To attend the weekly team meetings in a timely manner as requested by the team leader or supervisor.
• To attend all training sessions scheduled individually or for the whole department.
Grab your friends and apply for great adventure and new challenges!
Numer referencyjny: 28/09/2018/ARC/AZ