Site Manager
Poznań Site Manager
Poznań
NR REF.: 1114465
Your new company
On behalf of our Client - new BPO centre we are looking for a Site Manager to join freshly-established team, located in Poznań.
Your new role
The Site Manager is responsible for legal compliance, operational, financial, technical and program performance at the site. To accomplish this goal, the job holder will manage in a matrix environment the collaboration of all involved departments (HR, IT, Financial, Facility, Operations) having as purpose implementing and achieving on site the global strategies set, in relation, but not restricted to: Performance, Employee and Company Development, Global Collaboration and Company Culture growth. T he job holder is responsible for the local management, implementation and success of the global objectives and strategies set. The job holder will rely on extensive experience and judgement to plan and accomplish goals.
What you'll need to succeed
What you'll get in return
Our Client offers career enhancement possibilities in an international environment, attractive remuneration and benefit package.
What you need to do now
If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now.
If this job isn't quite right for you but you are looking for a new position, please contact us for a confidential discussion on your career.
Poznań
NR REF.: 1114465
Your new company
On behalf of our Client - new BPO centre we are looking for a Site Manager to join freshly-established team, located in Poznań.
Your new role
The Site Manager is responsible for legal compliance, operational, financial, technical and program performance at the site. To accomplish this goal, the job holder will manage in a matrix environment the collaboration of all involved departments (HR, IT, Financial, Facility, Operations) having as purpose implementing and achieving on site the global strategies set, in relation, but not restricted to: Performance, Employee and Company Development, Global Collaboration and Company Culture growth. T he job holder is responsible for the local management, implementation and success of the global objectives and strategies set. The job holder will rely on extensive experience and judgement to plan and accomplish goals.
What you'll need to succeed
- University degree
- Financial or Economic background and specialisation
- Knowledge of personnel procedures – best practices and legal provisions / requirements (i.e. hiring, training, supervising of employees)
- Knowledge of government/legally required insurance coverage; basic insurance concepts and terms; requirements in the condominium documents regarding insurance; association insurance policies and the terms thereof; understanding of adequate insurance coverage
- Basic accounting knowledge and very good knowledge of government/ legal requirements; budget planning and analysis skills; knowledge and understanding of financial reports; knowledge of related national and local laws; long term and short-term financial planning skills
- 5+ years of applicable contact centre operations and management experience
- 5+ years of client management experience
- Good understanding and working practice of Customer Service - Helpdesk Support
- Excellent computer skills
- Up-to-date on latest versions of the processes and procedures, usage of appropriate tools
- Proven quality-driven performance
- Experience in managing large teams
- Knowledge of continuous improvement methodology, such as Lean Six Sigma or Kaizen preferably
What you'll get in return
Our Client offers career enhancement possibilities in an international environment, attractive remuneration and benefit package.
What you need to do now
If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now.
If this job isn't quite right for you but you are looking for a new position, please contact us for a confidential discussion on your career.
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