ServiceNow Development Lead/Architect
Warszawa ServiceNow Development Lead/Architect
Warszawa
NR REF.: 1133650
PANDORA is on a journey to utilize the ServiceNow platform in support of multiple processes and business domains. The increased demands on ServiceNow requires a smooth interface between the ServiceNow team and business stakeholders – and we want you to enter this sweet spot.
Your new team
The ITSM Team is part of Global IT and is responsible for implementing and governing the ITIL processes throughout Global IT. This includes ownership of ServiceNow (SNOW) as well as the interfaces to other systems. The PANDORA SNOW platform is currently running in multiple modules on the Madrid version. The SNOW team is responsible for implementation, maintenance and optimization, utilizing own resources and external partners.
Your next role
We are looking for a natural technical analyst combined with the can-do attitude when it comes to ensuring the final delivery, who will take end to end responsibility for the ServiceNow deliverables on technical offerings. This includes dialogue and interface towards with development support teams, either internal or external, with regards to planning and deliveries on functional and technical tasks. You will also have some project management responsibilities and a small volume of support escalations management with PANDORA’s external vendors.
This includes:
What you’ll need to succeed
We are looking for an experienced candidate with minimum 5 years’ experience in ServiceNow development or project management activities, ideally. Preferred with some sort of theoretical background to support your methods. You have probably developed from a ServiceNow Admin role and lately worked as a Developer. The ideal candidate has done this before and finds high personal motivation in doing it again even better based on many years of experience.
What you’ll get in return
You will join a fast-growing, recognisable retail brand, where concern for the employees is always a number one priority, demonstrated by cherishing three core values: pride, passion and performance, bound together by mutual trust.
The company offers a contract of employment together with a benefit package including:
Interested?
If you see yourself in the position and would like to be part of the PANDORA world, click 'apply now' to forward an up-to-date copy of your CV in English.
Should you have any questions regarding the role, feel free to contact our Hays Recruitment Partner, Katarzyna Olejniczak (contact details below).
Warszawa
NR REF.: 1133650
PANDORA is on a journey to utilize the ServiceNow platform in support of multiple processes and business domains. The increased demands on ServiceNow requires a smooth interface between the ServiceNow team and business stakeholders – and we want you to enter this sweet spot.
Your new team
The ITSM Team is part of Global IT and is responsible for implementing and governing the ITIL processes throughout Global IT. This includes ownership of ServiceNow (SNOW) as well as the interfaces to other systems. The PANDORA SNOW platform is currently running in multiple modules on the Madrid version. The SNOW team is responsible for implementation, maintenance and optimization, utilizing own resources and external partners.
Your next role
We are looking for a natural technical analyst combined with the can-do attitude when it comes to ensuring the final delivery, who will take end to end responsibility for the ServiceNow deliverables on technical offerings. This includes dialogue and interface towards with development support teams, either internal or external, with regards to planning and deliveries on functional and technical tasks. You will also have some project management responsibilities and a small volume of support escalations management with PANDORA’s external vendors.
This includes:
- Reviewing requirement specifications and technical designs
- Creating comprehensive, well-structured test plans and suites
- Estimating, prioritising, planning, and coordinating testing activities, including user acceptance testing
- Identifying, documenting, and tracking software defects
- Regression testing resolved defects
- Managing update set creation and migration
- Scheduling and verifying instance clones
- Planning and executing ServiceNow upgrades
- Managing instance security, user/group access or access control lists
What you’ll need to succeed
We are looking for an experienced candidate with minimum 5 years’ experience in ServiceNow development or project management activities, ideally. Preferred with some sort of theoretical background to support your methods. You have probably developed from a ServiceNow Admin role and lately worked as a Developer. The ideal candidate has done this before and finds high personal motivation in doing it again even better based on many years of experience.
- +5 years’ experience with process roll out in global companies
- ITIL foundation mandatory, intermediate course level preferred
- Experience and proven positive results with ITSM processes and SNOW implementation - preferably in a global context
- Well-developed presentation and facilitation skills
- Bachelor's or advanced degree as minimum
- Experienced in working with 3rd party service providers
- ServiceNow Development certificate or equivalent experience
What you’ll get in return
You will join a fast-growing, recognisable retail brand, where concern for the employees is always a number one priority, demonstrated by cherishing three core values: pride, passion and performance, bound together by mutual trust.
The company offers a contract of employment together with a benefit package including:
- Medical and dental care for employees and their closest family,
- Life insurance program and assistance services package,
- Multisport card and other benefits available on our online cafeteria platform,
- Work-life balance initiatives and flexible working hours,
- Home Office possibilities,
- Pension Program (PPE),
- Internal & External trainings,
- Modern office and comfortable working environment (ergonomic office desks and chairs, free coffee, tea, soft drinks and fruits).
Interested?
If you see yourself in the position and would like to be part of the PANDORA world, click 'apply now' to forward an up-to-date copy of your CV in English.
Should you have any questions regarding the role, feel free to contact our Hays Recruitment Partner, Katarzyna Olejniczak (contact details below).
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