Service Transition Manager

Kraków

Service Transition Manager
Kraków
NR REF.: 1135367

Your new company
For our Client, well-known international company from financial industry located in Kraków we are looking for a person interested in the role of Service Transition Manager.

Your new role

• Primary Responsibility for the transition of services from local country and regional teams into the global Service Operations support centres. The Telecommunication services will cover infrastructures across the globe utilizing the following technologies: Voice & Video, Branch, Campus & International networks, Data centre networks, Cloud and External Services, Voice Recording, Trade Floor and finally Call Centres
• Working as part of a global team of Service Operations managers, responsible for Support, Stability and quality of our services
• Manage a global diverse team of engineers and vendors to provide support on a “follow the Sun” basis
• Provide Duty Manager “follow the Sun” governance and reporting in coordination with peers for Critical and High, vulnerabilities and risk issues
• Work with the Quality team to ensure quality metrics are reviewed, actioned upon and met
• Reduce infrastructure service outages and repeat failures
• Chair Telecoms Incident management meetings and represent Telecoms on MEC (Management Escalation Calls) as required
• Deliver increased efficiency for Telecommunication Services by moving Daily Health Checks, and Change related tasks to Service Operations team
• Ensure global standards are set and adhered to
• Using Continuous Improvement Methodology, work to improve the services we provide with the domains and vendors
• To ensure that the business’ IT needs are understood and that services are tailored to meet their requirements, and also to ensure that users are fully aware of the services available and receive maximum benefit from them
• Work effectively as part of a team to drive Infrastructure deliverables and Infrastructure Support requirements
• Managing small project implementations and general business moves and changesManage Problem and Incident resolution and subsequent MI, liaising with third parties & other IT Operations service lines to resolve or escalate incidents/service requests.
  
  

What you'll need to succeed

• Degree level education or equivalent preferred
• Fluent English skills
• 5 years plus relevant experience
• Team management and people development experience
• Strong experience in moving services to a global support desk
• Experience in creating operational processes
• Strong Incident Management skills
• Experience of Working to ITIL Standards/Framework
• Strong Technical background, particularly across Telecoms technologies
• Experience in managing across a large global environment
• Strong drive to daily improve the services we provide
• Experience in developing strategy and process improvements in large, complex teams
• Have sufficient knowledge of IT Operations understanding policy, processes, procedures and systems deployed
• In depth knowledge of best practice within a support environment
• Practical experience in one or more of the following disciplines : LAN and WAN technologies, Network Routing & Switching, Voice Network Technologies, IP telephony solutions, Voice over IP Solutions, Network Security architectures, traffic analysis, capacity planning, modeling, network troubleshooting and problem resolution
• Ability to work under pressure, deliver within limited timescales, and proven ability to prioritise against competing demands
• Experience of working in a global team
• Proven ability to articulate complex issues concisely, suitable for all levels across the group

What you'll get in return
Our Client offers stable job in professional team and interesting path of career in an international organization as well as consistent scope of responsibilities and benefit package including Multisport Card, private medical and dental health care, life insurance and internal training events and workshops.

What you need to do now
If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now.
If this job isn't quite right for you but you are looking for a new position, please contact us for a confidential discussion on your career.