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Service Manager EMEA

Hays Poland

Kraków, śląskie

Hays Poland

Service Manager EMEA

Kraków
Service Manager EMEA
Kraków
NR REF.: 1136500

With our Client, an international corporation from banking industry, we are looking for Service Manager for EMEA region.


Responsibilities:

• Primary Responsibility for the day to day support for Telecommunication infrastructures across EMEA utilizing the following technologies: Voice & Video, Branch, Campus & International networks, Data centre networks, Cloud and External Services, Voice Recording, Trade Floor and finally Call Centres.
• Working as part of a global team of Service Operations managers, responsible for Support, Stability and quality of our services.
• Manage a global diverse team of engineers and vendors to provide support on a “follow the Sun” basis.
• Provide Duty Manager “follow the Sun” governance and reporting in coordination with peers for Critical and High, vulnerabilities and risk issues
• Work with the Telecommunications Quality team to ensure quality metrics are reviewed, actioned upon and met.
• Reduce infrastructure service outages and repeat failures.
• Chair Telecoms Incident management meetings and represent Telecoms on MEC (Management Escalation Calls) as required.
• Deliver increased efficiency for Telecommunication Services by moving Daily Health Checks, and Change related tasks to Service Operations team
• Ensure global standards are set and adhered to.
• Using Continuous Improvement Methodology, work to improve the services we provide with the domains and vendors.


Requirements:

• Degree level education or equivalent preferred
• English language required
• 5 years plus relevant experience across a large global environment and team
• Strong Incident Management skills
• Strong drive to improve the services we provide on a daily basis
• Experience in developing strategy and process improvements in large, complex teams
• Team management and people development experience
• Experience in creating operational processes
• Experience of Working to ITIL Standards/Framework
• Strong Technical background, particularly across Telecoms technologies
• Practical experience in one or more of the following disciplines : LAN and WAN technologies, Network Routing & Switching, Voice Network Technologies, IP telephony solutions, Voice over IP Solutions, Network Security architectures, traffic analysis, capacity planning, modeling, network troubleshooting and problem resolution
• In depth knowledge of best practice within a support environment
• Ability to work under pressure, deliver within limited timescales, and proven ability to prioritise against competing demands
• Proven ability to articulate complex issues concisely, suitable for all levels across the group


The offer:

• Stable job in professional team
• Interesting path of career in an international organization
• Consistent scope of responsibilities
• Private health care, employees’ benefits
• Possibility of remote working
• Commutable office location – Kapelanka street
• Casual dress code
• Cultural exchange.
Prosimy o aplikowanie poprzez przycisk znajdujący się po prawej stronie ogłoszenia.
Hays Poland

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