Service Desk with German
Gdańsk Service Desk with German
Gdańsk
NR REF.: 1101774
Your new company
On behalf of our Client, a global SSC located in Gdańsk we are urgently seeking Candidates for the position of Service Desk with German.
Your new role
You will be responsible for service ticket creation, assignment, categorisation, prioritisation, escalation, tracking, closure and feedback. You should follow KEDBs, Wikis for resolving technical issues and follow the defined processes (SOPs/SOWs) while attempting to resolve the incidents. This work also consists of such duties like incident management (ticket re-assignment, routing, chasing, queue management) and problem management (identifying the calls/tickets and highlighting them to L2, tracking, call back).
What you'll need to succeed
To be successful in this role you need minimal experience (at least 0,5 year) in a similar role, educational background (IT or related) would be an asset. Moreover our Client appreciates your set of IT skills regarding desk servicing, good knowledge of key IT processes around service delivery and operations, especially incident & problem management skills. Fluency in English and German are required.
What you'll get in return
Our Client offers stable work conditions and opportunities for professional development within international, globally-renowned outsourcing organisation. Benefit package and training are also included.
What you need to do now
If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now.
If this job isn't quite right for you but you are looking for a new position, please contact us for a confidential discussion on your career.
Gdańsk
NR REF.: 1101774
Your new company
On behalf of our Client, a global SSC located in Gdańsk we are urgently seeking Candidates for the position of Service Desk with German.
Your new role
You will be responsible for service ticket creation, assignment, categorisation, prioritisation, escalation, tracking, closure and feedback. You should follow KEDBs, Wikis for resolving technical issues and follow the defined processes (SOPs/SOWs) while attempting to resolve the incidents. This work also consists of such duties like incident management (ticket re-assignment, routing, chasing, queue management) and problem management (identifying the calls/tickets and highlighting them to L2, tracking, call back).
What you'll need to succeed
To be successful in this role you need minimal experience (at least 0,5 year) in a similar role, educational background (IT or related) would be an asset. Moreover our Client appreciates your set of IT skills regarding desk servicing, good knowledge of key IT processes around service delivery and operations, especially incident & problem management skills. Fluency in English and German are required.
What you'll get in return
Our Client offers stable work conditions and opportunities for professional development within international, globally-renowned outsourcing organisation. Benefit package and training are also included.
What you need to do now
If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now.
If this job isn't quite right for you but you are looking for a new position, please contact us for a confidential discussion on your career.
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