Service Desk Specialist with German
Katowice Service Desk Specialist with German
Katowice
NR REF.: 1131388
Your new company
For our Client, well-known international company located in the centre of Katowice we are looking for a person interested in the role of Service Desk Specialist with German.
You will be responsible for:
- Investigate, resolve and / or escalate all tickets reported to the Sevice Desk
- Act as ticket owner and lead communication with requestor for incident life cycle
- Achieve a high 1st level resolution rate w/ adequate documentation
− Initial assessment of the incident/service request
− Resolve in case possible and in line with internal procedures and personal authorization level
− Escalate to 2nd level/dispatch local onsite support in case physical intervention required
- Comply w/procedures, segregation of duties and service levels
- Contribute to knowledge management
What you'll need to succeed
- 1 year of professional experience with working within IT, Customer Service or similar Service Desk environment or relevant experience in service desk - Fluent German in speaking and writing
- Clear service orientation
- Good communication / interpersonal skills
- Willingness to learn and develop in different SAP modules
- Familiarity with SAP (nice to have)
- Various business processes knowledge
What you'll get in return
Our Client offers stable job within international environment, possibility of professional development, attractive salary and benefit package, including private healthcare, life insurance and Multisport Card.
What you need to do now
If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now.
If this job isn't quite right for you but you are looking for a new position, please contact us for a confidential discussion on your career.
Katowice
NR REF.: 1131388
Your new company
For our Client, well-known international company located in the centre of Katowice we are looking for a person interested in the role of Service Desk Specialist with German.
You will be responsible for:
- Investigate, resolve and / or escalate all tickets reported to the Sevice Desk
- Act as ticket owner and lead communication with requestor for incident life cycle
- Achieve a high 1st level resolution rate w/ adequate documentation
− Initial assessment of the incident/service request
− Resolve in case possible and in line with internal procedures and personal authorization level
− Escalate to 2nd level/dispatch local onsite support in case physical intervention required
- Comply w/procedures, segregation of duties and service levels
- Contribute to knowledge management
What you'll need to succeed
- 1 year of professional experience with working within IT, Customer Service or similar Service Desk environment or relevant experience in service desk - Fluent German in speaking and writing
- Clear service orientation
- Good communication / interpersonal skills
- Willingness to learn and develop in different SAP modules
- Familiarity with SAP (nice to have)
- Various business processes knowledge
What you'll get in return
Our Client offers stable job within international environment, possibility of professional development, attractive salary and benefit package, including private healthcare, life insurance and Multisport Card.
What you need to do now
If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now.
If this job isn't quite right for you but you are looking for a new position, please contact us for a confidential discussion on your career.
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