HRO Personnel is a Human Resources service provider operating under number 6696. We are working as a recruitment provider searching on our Clients behalf for a person in the following role:
Service Desk/ IT Analyst with French
Location: Cracow
Key Accountabilities:
• Providing technical support to internal users with a focus on delivering excellent customer experience,
• Resolving a high percentage of calls at first point of contact through the use of the knowledge base/ any other knowledge tool and raise incidents/tickets to escalate problems to second level support areas as appropriate;
• Understanding the customer’s issue and ensure that a resolution is provided in a timely and effective manner,
• Ensuring that the ticket kickback/errors are maintained low,
• Focus on identifying projects/opportunities for process improvement to eliminate calls.
Requirements:
• Good French and English Language written and spoken,
• Proficient in MS Office tools,
• Knowledge of desktop setup and hardware tools,
• Excellent verbal and written communication skills,
• Open to working shifting schedules,
• Quick learning ability with the willingness to adapt to a wide range of situations,
• Ability to work against challenging targets and thrive in a team environment.
We offer:
• Stable job in professional team,
• Interesting path of career in an international organization,
• Consistent scope of responsibilities,
• Private health care, employees’ benefits.
Please add the following clause to the end of your submitted CV: “I hereby consent for HRO Personnel Sp. z o.o. with their head office in Warsaw at Puławska 182, to use my personal details hereby submitted for their recruitment process (documenting and processing personal information and forwarding said information to their clients within the structure of the client’s recruitment projects) in accordance with the Law on Protection of Personal Data (Dz. U. 2002 r. Nr 101 poz. 926) until I submit a written withdrawal of consent. I confirm that I was informed of the right to modify, access and protect my personal information.”
