Poza rekrutacją świadczymy usługi Outsourcingu IT, Pracy Tymczasowej oraz Doradztwa HR. Nasze biura, zlokalizowane są w Warszawie, Wrocławiu, Poznaniu, Katowicach oraz Monachium i Frankfurcie. Jesteśmy częścią Devonshire Investment Group.
Service Desk Engineer with Finnish
Service Desk Engineer with Finnish
Miejsce pracy / Location GdańskNasz Klient zapewnia / Our Client offers
For our client, well-known company providing outsourcing services, we are looking for a team of Service Desk Engineer with Finnish language.
We can offer you a competitive salary (around 700-800 PLN/DAY) and contract via devire for 6 months.
You will be responsible for providing first- line processes and technical support to internal staff of the company. You will be recognized as a single point of contact for phone calls and emails from staff regarding IT issues and queries. Working with applications/systems to undertake analysis, diagnosis and resolution of staff IT problems will be your daily basis. You will provide support for basic incident resolution and requests reported.
We offer:
- B2B contract via devire (with salary 700-800 PLN/DAY),
- 1 year contract with extension possibility,
- Private health care,
- MultiSport Card,
- You will take part in creating new workplace in Gdansk
You can find your responsibilities listed below:
- Act as a single point of contact for phone calls and emails from staff regarding IT issues and queries
- Receiving, logging and managing calls from internal staff via telephone, email, chat, voice mail, self-service etc.
- 1st line support - answering support queries via phone, email, Chat and Web
- Identifying the issue and categorizing/prioritizing the incident and service requests
- Take ownership of the user problems and follow up the status of the problems on behalf of the user and communicate progress in a timely manner
- Creating user accounts, reset passwords, create groups etc.
- Being compliant to all process and procedures
- Referring KB for workaround / resolution and attempting resolution
We are looking for candidates who:
- Speak fluent English and Finnish
- Have At least 0.5 year of previous IT Service Desk and/or Call Centre experience is required
- Are Available to work in 24*7 rotational shifts
- Have technical knowledge on troubleshooting Windows/MAC OS and Office applications (is preferable but not essential)