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Service Desk Associate with German

Hays Poland

Łódź, łódzkie

Hays Poland

Service Desk Associate with German

Łódź
Service Desk Associate with German
Łódź
NR REF.: 1101307


Your new company
On behalf of our Client, establishing its BPO Centre in Łódź, we are currently looking for a person to hold the position of Service Desk Agent with German.

Your new role
Holding this position your main responsibility will be responding to customer inquiries in a call centre environment, with the use of a computerised system. Your tasks will include gathering information, researching and resolving inquiries as well as logging customer calls. You will be also communicating appropriate options for resolution in a timely manner and informing customers about available services and assessing customer needs. Depending on your experience, you may be also providing functional guidance, training and assistance to lower level staff and preparing standard reports to track workload, response time and quality of input. Moreover, you will be assisting in planning and implementing department goals and making recommendations to management to improve efficiency and effectiveness.

What you'll need to succeed
To be successful in this role you need minimal experience (at least 0,5 year) in a similar role, educational background (IT or related) would be an asset. Moreover, our Client appreciates your set of IT skills regarding desk servicing, especially incident & problem management skills. Fluency in English and German are required.

What you'll get in return
Our Client offers a full time job, development opportunities, benefits package as well as possibility to work in a newly-established organisation and fast-moving environment.

What you need to do now
If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now.
If this job isn't quite right for you but you are looking for a new position, please contact us for a confidential discussion on your career.
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Hays Poland

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