Service Desk Agent with Swedish
Gdańsk Service Desk Agent with Swedish
Gdańsk
NR REF.: 1101857
Your new company
On behalf of our Client, a global SSC established in Gdańsk, we are currently seeking Candidates for the position of Service Desk Agent with Swedish.
Your new role
Holding the position of Service Desk Agent you will be responsible for handling escalated calls and tickets from users. You will be resolving technical issues and following the defined processes while attempting to resolve the L1 incidents. You will be also identifying areas for improvement, delivering best quality service for the customers.
What you'll need to succeed
To be successful in this role you need fluent knowledge of English and Swedish (at least B2/C1 level). Previous experience within customer service or IT helpdesk would be an asset. Moreover, our Client appreciates your set of IT skills regarding desk servicing and good knowledge of key IT processes around service delivery and operations. The position requires working on shifts.
What you'll get in return
Our Client offers stable work conditions and opportunities for professional development within international, globally-renowned and stable organization. Benefit package and trainings are also included.
What you need to do now
If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now.
If this job isn't quite right for you but you are looking for a new position, please contact us for a confidential discussion on your career.
Gdańsk
NR REF.: 1101857
Your new company
On behalf of our Client, a global SSC established in Gdańsk, we are currently seeking Candidates for the position of Service Desk Agent with Swedish.
Your new role
Holding the position of Service Desk Agent you will be responsible for handling escalated calls and tickets from users. You will be resolving technical issues and following the defined processes while attempting to resolve the L1 incidents. You will be also identifying areas for improvement, delivering best quality service for the customers.
What you'll need to succeed
To be successful in this role you need fluent knowledge of English and Swedish (at least B2/C1 level). Previous experience within customer service or IT helpdesk would be an asset. Moreover, our Client appreciates your set of IT skills regarding desk servicing and good knowledge of key IT processes around service delivery and operations. The position requires working on shifts.
What you'll get in return
Our Client offers stable work conditions and opportunities for professional development within international, globally-renowned and stable organization. Benefit package and trainings are also included.
What you need to do now
If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now.
If this job isn't quite right for you but you are looking for a new position, please contact us for a confidential discussion on your career.
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