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For our client in the manufacturing industry we are looking for a person who has experience or wants to start in the IT Customer Support area. Knowledge of English and German is a must.
Client Details
Our client is an international Group with Western European capital. Their core business is the fracturing of industrial chemical products. There is a central organization focusing on all IT functions to which this position is allocated.
Description
* Investigate, resolve and escalate all tickets reported to the Service Desk * Act as ticket owner and lead communication with requestor for incident life cycle * Achieve a high 1st level resolution rate/adequate documentation * Initial assessment of the incident /service request * Resolve in case possible and in line with internal procedures and personal authorization level * Escalate to 2nd level / dispatch local onsite support in case physical * Contribute to knowledge management
Profile
* You have 1 + years experience in Infrastructure support service desk or relevant experience in supporting user desktops * You are familiarity with desktop OS (Windows 7 / Windows 10) * You have basic knowledge about troubleshooting of applications running on OS (Outlook, MS Office, SCCM) * You have experience basic hardware issues troubleshooting / drivers support * Fluent English and German required
Job Offer
Opportunity to develop within the IT Customer Support area
Hybrid work (office in Katowice)
Please apply via the button on the right side of this job offer.
Job details
Location: Katowice Contract type: Na czas określony
About Michael Page
Michael Page is a leading professional recruitment consultancy specialising in the recruitment of permanent, contract and temporary positions on behalf of the world's top employers.
