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Service Desk Agent (SAP) with German

Hays Poland

Katowice, śląskie

Hays Poland

Service Desk Agent (SAP) with German

Katowice
Service Desk Agent (SAP) with German
Katowice
NR REF.: 1118877

Your new company
For our Client, well-recognised manufacturer of construction materials, we are currently looking for a person interested in the role of Service Desk Agent (SAP) with German.

Your new role
In this role you will investigate, resolve and/or escalate all tickets reported to the SD as well as act as ticket owner and lead communication with requestor for incident life cycle. You will also achieve a high 1st level resolution rate w/ adequate documentation. Moreover, you will resolve in case possible and in line with internal procedures and personal authorisation level and escalate to 2nd level/dispatch local onsite support in case physical intervention required.

What you'll need to succeed
To be a successful candidate you should have1 year of professional experience with working in IT, Customer Service or similar Service Desk environment or relevant experience in SAP service desk. Moreover, you should be fluent in German (both speaking and writing). Additionally, University degree, willingness to learn and develop in different SAP modules and good communication/interpersonal skills.

Good command of French in reading and writing as well as familiarity with SAP and/or knowledge of SAP modules will be considered ass a plus.

What you'll get in return
Our Client offers attractive salary, the possibility of professional development, good work atmosphere as well as benefit package including private healthcare, life insurance and Multisport Card.

What you need to do now
If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now.
If this job isn't quite right for you but you are looking for a new position, please contact us for a confidential discussion on your career.
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Hays Poland

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