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Service Design Coordinator

ManpowerGroup Sp. z o.o.

Kraków, małopolskie

ManpowerGroup Sp. z o.o.

Service Design Coordinator

Miejsce pracy: Kraków

Offer:

  • Employment contract
  • Attractive salary
  • Fair and friendly working conditions
  • Opportunity for professional development and gaining new experience
  • Participation in the implementation of interesting projects
  • Opportunity to be part of a great team
  • Daily challenges in an international environment
  • Access to a rich package of Manpower Premium benefits: private medical care (Medicover), MultiSport card, PZU group insurance and attractive discounts in many places - language schools, entertainment centres, catering outlets within MyBenefits package

Requirements:

  • Knowledge of ITIL (foundation level as a minimum requirement, Service Design, Service Transition)
  • ServiceNow and SharePoint knowledge
  • Strong analytical and problem solving skills
  • Understanding of IT systems and processes
  • Attention to detail and a focus on quality
  • Effective at building and sustaining relationships across all levels of the organization
  • Experience in acting as a point of reference
  • Time management, organization and prioritization skills

Responsibilities:

  • Capture and analyze incoming requests, requirements, and produce agreed artifacts
  • Assist customers in understanding and translation of their needs
  • Ensure the integrity and availability of appropriate information and data required for the design and onboarding
  • Ensure timely delivery of respective documentation
  • Support services, enabling a seamless transition from products to services
  • Help develop and maintain documentation: standard, procedures, artifacts & templates

Prosimy o aplikowanie poprzez przycisk znajdujący się po prawej stronie ogłoszenia.
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