Service Delivery Manager - Polska , mazowieckie
od HAYS IT & Telecom

Service Delivery Manager

Service Delivery Manager
NR REF.: 1155092

Hays IT Contracting matches IT Contractors with the best employers. Our passion lies in helping people develop their professional careers in IT sector - quite simply, we power the world of work.

For our Client we are currently looking for qualified Candidates for the position of:

Service Delivery Manager

Location: remote 100%
Job type: contract B2B
Length: long term cooperation
Rate: 3 years of experience – 115 pln / h; +5 years of experience 130 pln /h
Branch: pharma
English: C1

  • MA/Eng. in Information Technology or Business or relevant
  • English C1 level (Polish and/or German would be the additional advantage)
  • Over 4 years of business and IT service/project experience
  • At least 2 years of experience in leading full cycle of IT Operations
  • At least 2 years of experience in leading virtual/dispersed and multinational teams in IT Operations
  • At least 1 years of experience in collaboration and management of multiple and multinational stakeholders
  • Experience in using SCRUM or other Agile and/or Lean methods/tools (preferably confirmed with a certificate)
  • Knowledge of ITIL processes and agile methodologies (preferably confirmed with a certificate)
  • Knowledge of Service Management tools - preferably ServiceNow and Jira
  • Knowledge of PMI methodology (preferably confirmed with the PMP certificate)
  • Excellent communication skills and skills to cooperate inside a global organization
  • Influencing and persuasion skills
  • Sense of accountability for the assigned service areas
  • Adaptable to changing conditions and requirements
  • Proactive and service delivery focused mind
  • Ability to operate independently based on the agreed strategy and tactic
  • Skills to envisage possible problems, determine and implement solutions
  • Knowledge of Google Suite, Trello and Tableau/BO
  • Readiness to travel depending on service needs
  • Flexibility to work in non-European time zones depending on service needs

Our offer:
  • Competitive rate
  • Possibilities: variety of projects to participate in development, working closely with big brands
  • Real impact on the project – if you are good, you are independent in making decisions
  • Fast learning opportunities
  • Preferential conditions for benefits: medical and sport package

Prosimy o dopisanie następującej klauzuli "Wyrażam zgodę na przetwarzanie moich danych osobowych zawartych w ofercie dla potrzeb procesu rekrutacji zgodnie z Ustawą o ochronie danych osobowych z dnia 29.08.1997r., Dz. U. Nr 101, poz. 926 ze zm."

Numer w rejestrze agencji zatrudnienia: 361