Service Delivery Manager - Telecom - Voice Service
On this position you will be responsible for delivery of voice services for B2B clients
Client Details
Our Client is a B2B Telecommunications - leader in their sector. For their developing structures we are looking to hire Service Delivery Manager in the area of Voice Service. The company is very stable and grew significantly in 2020.
Company is located in Warsaw, but work can be remotely with a sporadic travels to main office,
Description
- Being first contact between clients and international operators and ensuring that required internal units receive their activities and tasks
- Coordinate and plan with Roaming Partners to perform SCCP and LTE in order to facilitate new services thereby expanding our Roaming footprint
- Able to communicate clearly and concisely
- Provide continuous status updates and feedback on deviating issues to customer
- Ensure correct registration of all service components in support systems.
- Co-ordination of field engineers throughout delivery process including testing and service activation
- Ensuring configuration tasks are completed on time
- Perform interconnection tests and troubleshooting
- Send documentation according to Telia Carrier Delivery process to customer
- Collect and store test protocols
- Escalation of any issues that may affect the communicated RFS date
- Manage Early Life support for delivered service.
- Support Sales in customer meetings regarding delivery related questions
- You will cooperate with: Networks, Customer Care, Product Management, Sales & Marketing, Finance & Business Control
Profile
- A minimum of Three (3) plus experience in Service Delivery within the telecommunications' industry
- Good understanding in telecommunications' technologies such as IP, VoIP, Mobile Data, Ethernet alongside knowledge in network build and design
- Post-secondary education/university degree is desirable
- Experience of working to ITIL framework would be advantageous but not essential
- Very good level of English
- Team player
- Excellent analytical & organizational skills
- Excellent communication skills - verbal and written
- Flexible, open to changes
- Being initiative & convincing
- Competent planning and organizational skills
- Self disciplined and able to work on own initiative
Job Offer
- Permanent contact of employment
- Private medical care
- Benefits package
Please apply via the button on the right side of this job offer.
Job details
Location: Warsaw
Contract type: Na czas nieokreślony
About Michael Page
Michael Page is a leading professional recruitment consultancy specialising in the recruitment of permanent, contract and temporary positions on behalf of the world's top employers.
More
Location: Warsaw
Contract type: Na czas nieokreślony
About Michael Page
Michael Page is a leading professional recruitment consultancy specialising in the recruitment of permanent, contract and temporary positions on behalf of the world's top employers.
More
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