Service Delivery Coordinator (m/f)
Reporting to the Manager of Operator Delivery, you will be responsible for customer deliveries end-to-end, i.e. communication to customers, suppliers and internal units, support system registrations, delivery escalations. You will also be involved in making process & system improvements.
Client Details
Our client is a leading telecom company, which provides critical network infrastructure, services and cloud connectivity to operators, content providers and enterprises. With customers in more than 110 countries, the global network footprint connects more than 265 Points of Presence with 65,000 km of fiber across Europe, North America, Asia and the Middle East.
Description
Your daily tasks will be:
- Ensuring that required internal units receive their activities and tasks.
- Supervise the order by continuous contact with involved internal units and suppliers.
- Provide continuous status updates and feedback on deviating issues to customer.
- Follow-up with internal tasks and ensure completion.
- Ensure correct registration of all service components in support systems.
- Co-ordination of field engineers throughout delivery process including testing and service activation.
- Send documentation to customer.
- Collect and store test protocols.
- Manage local tails, cross connects and CPE with suppliers.
- Escalation of any issues that may affect the communicated RFS date.
- Manage Early Life support for delivered service.
- Support Sales in customer meetings regarding delivery related questions.
Profile
- Have previous experience of working in a Service Delivery environment within a telecommunications' company.
- Good understanding in telecommunications' technologies such as DWDM, IP, Ethernet, Fibre and Colocation alongside knowledge in network build and design.
- Excellent analytical & organisational skills.
- High level of documentation, presentation & communication skills.
- Ability to work across borders and boundaries (cross-cultural awareness).
- Ability to work independently.
- Fluent English.
- Russian is an advantage.
Job Offer
- Fixed 2 year contract based on Contract of employment.
- Competitive salary and benefits (medical care, life insurance, Multisport).
- Modern and comfortable office based in city center.
- Good working atmosphere.
- Flexibility.
- Opportunity to work in a truly international team for a leading telecom company.
Please apply via the button on the right side of this job offer.
Job details
Location: Warsaw
Contract type: Na czas nieokreślony
About Michael Page
Michael Page is a leading professional recruitment consultancy specialising in the recruitment of permanent, contract and temporary positions on behalf of the world's top employers.
More
Location: Warsaw
Contract type: Na czas nieokreślony
About Michael Page
Michael Page is a leading professional recruitment consultancy specialising in the recruitment of permanent, contract and temporary positions on behalf of the world's top employers.
More
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