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Service Delivery Coordinator (m/f)

Warsaw, mazowieckie

Michael Page

Opis stanowiska pracy

Reporting to the Manager of Operator Delivery, you will be responsible for customer deliveries end-to-end, i.e. communication to customers, suppliers and internal units, support system registrations, delivery escalations. You will also be involved in making process & system improvements.

Client Details

Our client is a leading telecom company, which provides critical network infrastructure, services and cloud connectivity to operators, content providers and enterprises. With customers in more than 110 countries, the global network footprint connects more than 265 Points of Presence with 65,000 km of fiber across Europe, North America, Asia and the Middle East.

Description

Your daily tasks will be:

  • Ensuring that required internal units receive their activities and tasks.
  • Supervise the order by continuous contact with involved internal units and suppliers.
  • Provide continuous status updates and feedback on deviating issues to customer.
  • Follow-up with internal tasks and ensure completion.
  • Ensure correct registration of all service components in support systems.
  • Co-ordination of field engineers throughout delivery process including testing and service activation.
  • Send documentation to customer.
  • Collect and store test protocols.
  • Manage local tails, cross connects and CPE with suppliers.
  • Escalation of any issues that may affect the communicated RFS date.
  • Manage Early Life support for delivered service.
  • Support Sales in customer meetings regarding delivery related questions.

Profile

  • Have previous experience of working in a Service Delivery environment within a telecommunications' company.
  • Good understanding in telecommunications' technologies such as DWDM, IP, Ethernet, Fibre and Colocation alongside knowledge in network build and design.
  • Excellent analytical & organisational skills.
  • High level of documentation, presentation & communication skills.
  • Ability to work across borders and boundaries (cross-cultural awareness).
  • Ability to work independently.
  • Fluent English.
  • Russian is an advantage.

Job Offer

  • Fixed 2 year contract based on Contract of employment.
  • Competitive salary and benefits (medical care, life insurance, Multisport).
  • Modern and comfortable office based in city center.
  • Good working atmosphere.
  • Flexibility.
  • Opportunity to work in a truly international team for a leading telecom company.

Prezentacja firmy

Światowy lider doradztwa personalnego, posiadający 164 biura w 34 krajach na całym... świecie. Ponad 35 lat doświadczenia pozwoliło nam wypracować skuteczne metody pracy oraz długą listę usatysfakcjonowanych Firm oraz Kandydatów. Nasi konsultanci zawsze posiadają doświadczenie biznesowe wyniesione z obszarów dla których rekrutują, znają środowisko oraz mechanizmy rządzące rynkiem. Połączenie wyspecjalizowanych konsultantów oraz globalnej bazy danych, sprawia, że działamy sprawnie i efektywnie, zawsze odpowiadając na potrzeby naszych Klientów.   Rozwiń

Informacje dodatkowe

Ostatnia aktualizacja:
19/06/2019
Wymiar etatu:
Pełny etat
Rodzaj umowy:
Na czas nieokreślony
Liczba wakatów:
1
Min. doświadczenie:
Bez doświadczenia
Min. wykształcenie:
Bez wykształcenia
Branża / kategoria:
Praca Elektronika / Telekomunikacja
Zapisz ofertę
do góry