Rodzaj pracy: Pełny etat
Rodzaj umowy: Na czas nieokreślony
Ilość wakatów: 1
Minimalne doświadczenie: Bez doświadczenia
Wykształcenie: Średnie ogólnokształcące
Branża: Praca IT - Konsulting
For our Client, who is a values-driven company with a passion for life at home, we are looking for French speakers that want to become a Service Analyst and join their team in Warsaw. We do not demand any technical experience, we would like to share our knowledge with IT enthusiasts.
Job specification:
- Monitor all open support cases, escalate if necessary and keep the end user informed
- Receive and take ownership for all IT support needs coming in through various support channels
- Perform all daily tasks according to set processes, rules and guidelines
- Register, analyse, prioritise, assign and/or solve all in-coming cases during the agreed lead time
- Be responsible for end user communication at IT Operations and Shared Services
- Share knowledge with colleagues, i.e. by using a common knowledge database
Requirements:
- You should be social and service minded team player with an interest in IT
- Have a very good command of French and English, preferably Polish as well
- Be flexible and ready to work on weekends, bank holidays and on shifts (working hours 7 am - 7 pm, 8h/day)
- Have the ability to put the end users’ needs in focus
- Enjoy cooperation and sharing knowledge with all co-workers
We offer:
- Employment contract because we would like you to stay with us longer
- Work permit if necessary
- To develop and build your skill with us – together we will create development path that will suit your needs
- To ensure the safety of you and your family - medical care, Pension Plan and Accident Insurance
- To give you the opportunity to choose additional benefits ex. cafeteria programme (including eg. Multisport card), possibility to work from home from time to time, and last but not least regular work-site massage