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Senior Production Support Analyst

ALTEN Polska

Kraków, małopolskie

ALTEN Polska
Technological partner of reference of the largest international companies, ALTEN has become in 20 years the leading European provider of engineering and technology consultancy. Over 23 000 employees (including 88% engineers) – present in 20 countries – Revenues of €1,7 bln. ALTEN Polska is an ALTEN Group company, global leading Engineering and Technology Consultancy (ETC) and is involved in R&D projects in major corporations. We provide high value added engineering services, being at the core of our client's innovation process in various industry sectors.

Senior Production Support Analyst

Od: ALTEN Polska
Miejsce pracy: Kraków

Rodzaj pracy: Pełny etat

Rodzaj umowy: Na czas nieokreślony

Ilość wakatów: 1

Minimalne doświadczenie: Od 3 do 5 lat

Wykształcenie: Wyższe licencjackie

Branża: Praca IT - Hardware / Information Systems, Praca IT - Konsulting

ALTEN Polska

Main tasks:

  • Provide full scope of Level 1 and 2 Production Support service including resolution of live incidents as well as post-resolution problem management activities (Incident Management, Service Improvement Plans)
  • Oversee the resolution of problems and incidents of varying complexity to enable the operation to continue to run and deliver service effectively by eradicating recurrences with the minimum disruption to the business, (Problem Management)
  • Provide technical expertise in finding root cause of major system problems
  • Detect, analyze and resolve problems associated with servers, networks and applications
  • Implementation of local developed solutions (i.e. Shell Scripting, DB procedures, etc…)
  • Support of the various testing activities related to the new implementations (Change Management)

Requirements

  • Oracle, SQL knowledge
  • Knowledge of UNIX and shell scripting
  • Knowledge of batch processing and automation (preferably Control – M, not nececesry!)
  • Basic Knowledge of IBM WebSphere
  • Strong experience in supporting complex and integrated application environments
  • Experience with system implementations and organizational processes (ITIL Framework)
  • Strong communication and negotiation skills
  • Good problem solving and analytical skills
  • Ability to work under time pressure, and to multitask
  • English proficiency to maintain write and speak communication with other IT resources around the globe and business users
  • Availability to work on rregular work shifts (Between 8:00h and 18:00h)
  • Availability to cover weekend`s and holiday`s

We offer

  • Stable and long-term cooperation
  • Certification and training opportunities
  • Possibility to choose type of contract (B2B also)
  • Benefit package (MultiSport card, Medicover, MyBenefit)
  • Unlimited growth and development opportunity
  • Relocation support & relocation package

 

Do not hesitate and join our team!

 

The recruitment process and work during a pandemic are 100% remote!

ALTEN Polska

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