Senior IT Support Analyst
Location: Krakow- Do you like a blend of technology, business and people?
- Do you like to excel in an international environment with one global virtual team?
- Are you able translate IT issues to front office users and their requirements back to IT?
- We are looking for an IT Production Support Analyst to support Repo trading applications. Support Analyst will support in-house and externally developed applications. The role faces off to traders, sales traders, margin management, operations and regional IT management.
Your team forms an integral part of a global team, which supports the business on six days a week around the clock. The supported applications cover several areas, namely the lifecycle management of REPO trades, the optimisation of the collateral inventory and the system to support unsecured funding. This includes manual trade entry or trade feeds from Electronic Communication Networks (ECNs). The downstream systems are settlement, risk, P&L and MIS systems.
RESPONSIBILITIES
Keep the production environment stable by making well informed decisions. Resolve incidents and requests in due course. Ability to solve complex issues. Own and drive problems to their solution. Deploy changes to production. Plan and participate in major activities such as disaster recovery tests and infrastructure weekends. Become a subject matter expert in the business area and applications you support. Make yourself a name with the front office so they know you personally and know that they can trust you.
SKILLS
MUST
- you investigate IT and business related incidents and resolve them.
- you write SQL queries against complex database schemata and regularly use UNIX to analyse logs and edit files
- you implement changes using pre-defined methods
- you are used to support tools like ServiceNow, NetCool, SPLUNK and AppDynamics
- you know middleware (Tibco/RV, MQ, JMS) and job scheduling software like AutoSys
- you do some project work as part of small enhancements and infrastructure related activities
- you have experience in front office support facing off to traders and learn quickly as you are working in a complex and fast changing environment. Also, you own problems till they are resolved according to their urgency.
- you have knowledge of fixed income instruments, ideally with exposure to Repo and understand the lifecycle of trades
- Occasional work on Saturday and Sundays for releases, disaster recovery tests and business readiness tests. No night shifts.
NICE TO HAVE
- Leading experience
- Competitive salary
- Luxoft Training Center
- Access to e-learning Library
- Individual development plans
- Long-term cooperation with possibility to gain experience in different projects and technologies
- A significant number of professional communities (Agile Community, Tech Community, Business Analysis Community, etc.)
- Group Life Insurance
- Private healthcare insurance – LuxMed. Unlimited access to specialist consultations with Dental Care included
- Medical costs reimbursement for employees (up to certain amount per quarter)
- Travel Insurance
- Benefit Program - Cafeteria and Multisport Card
- Various communities (sport, recreation activities, trips, board games, cultural and educational activities)
- Discounts program for employees – BeLux (banking offer, car leasing offer and cafeteria program discount)
- Convenient locations in a modern offices with game rooms
- Multinational projects for clients all over the world
Check out our open roles at career.luxoft.com
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