Senior IT Support Analyst
Location: KrakowIT Production Support Analyst supports Repo trading applications. Support Analyst will support in-house and externally developed applications. The role faces off to traders, sales traders, margin management, operations and regional IT management. The team forms an integral part of a global team, which supports the business on six days a week around the clock. The supported applications cover several areas, namely the life-cycle management of REPO trades, the optimization of the collateral inventory and the system to support unsecured funding. This includes manual trade entry or trade feeds from Electronic Communication Networks (ECNs). The downstream systems are a settlement, risk, P&L and MIS systems.
The candidate will work in early shifts (07:00 am a start) and late shifts (up to 08:00 pm). Occasional work Saturday and Sundays for releases, disaster recovery tests and business readiness tests. No night shifts.
RESPONSIBILITIES
- Keep the production environment stable by making well-informed decisions.
- Resolve incidents and requests in due course.
- Own and drive problems to their solution.
- Deploy changes to production.
- Plan and participate in major activities such as disaster recovery tests and infrastructure weekends.
- Become a subject matter expert in the business area and applications candidate supports.
SKILLS
MUST
- Experience in investigating IT and business-related incidents and resolving them
- Ability to write SQL queries against complex database schemata and regularly use UNIX to analyse logs and edit files
- Experience in implementation changes using pre-defined methods
- Experience in doing some project work as part of small enhancements and infrastructure-related activities
- Experience in front office support facing off to traders
- Banking / financial experience (Knowledge of fixed income instruments, ideally with exposure to Repo and understand the lifecycle of trades )
NICE TO HAVE
- Knowledge of support tools like ServiceNow, NetCool, SPLUNK and AppDynamics *Knowledge of middleware (Tibco/RV, MQ, JMS) and job scheduling software like AutoSys
- Leading experience
- Competitive salary
- Luxoft Training Center
- Access to e-learning Library
- Individual development plans
- Long-term cooperation with possibility to gain experience in different projects and technologies
- A significant number of professional communities (Agile Community, Tech Community, Business Analysis Community, etc.)
- Group Life Insurance
- Private healthcare insurance – LuxMed. Unlimited access to specialist consultations with Dental Care included
- Medical costs reimbursement for employees (up to certain amount per quarter)
- Travel Insurance
- Benefit Program - Cafeteria and Multisport Card
- Various communities (sport, recreation activities, trips, board games, cultural and educational activities)
- Discounts program for employees – BeLux (banking offer, car leasing offer and cafeteria program discount)
- Convenient locations in a modern offices with game rooms
- Multinational projects for clients all over the world
Check out our open roles at career.luxoft.com
and follow us on Facebook!
www.facebook.com/luxoft.poland
