Senior Associate Support Operations

Location: Netherlands

SIRE Life Sciences® is the market leader in life science recruitment. We believe the recruitment market needs to gear up in technology and continues innovation. We like technology, in a life science market driven on science, we couldn’t stay behind; we drive Recruitment Science. Investing a majority of our turnover in technology enables us to use unique Resource Technologies. By using highly advanced algorithms, we enable our team of Resource & Data Strategists© to maintain the most advanced, detailed and complete Life Sciences network in Europe. This big data enables us to work Reverse Recruitment©: we first analyze the market in-depth before we go out to the market. Because we analyze the whole market, we can compare facts and data. This enables us to do Facts & Big Data Recruitment©, making sure we, or better yet, you find the right career!

THE COMPANY

Our client is a professional Pharmaceutical organization, based in Noord-Brabant Netherlands.

The company is an international organization in the pharma/biotech industry.

ROLE DESCRIPTION

Objectives:
• Providing appropriate and accurate information and analysis for effective decision making in Customer Service Department
• Support of business Order to Cash processes and system improvements
• System and process training
• Manage and oversee Compliance related activities

Expectations/scope/complexity:

-Knowledge

- Understanding and application of principles, concepts, theories and standards of professional field
- Specialized knowledge within own specialty area
- Knowledge of related regulatory/industry considerations and compliance issues

-Problem Solving

- Applies research, information gathering and analytical and interpretation skills to problems of diverse scope
- Ensures compliance within regulatory environment
- Develops solutions to a variety of problems of moderate complexity
- Screens, categorizes, evaluates, reconciles, reports and resolves data integrity issues
- Interprets generally defined practices and methods

-Autonomy

- Works under general direction
- Refers to established policies and precedents as needed
- May set project timeframes and priorities based on project objectives and ongoing assignments
- Recognizes and escalates problems

-Contribution

- Contributes to the completion of milestones associated with specific projects or activities within own department or workgroup
- Applies knowledge and understanding of customer needs and other internal/external contacts
- Establishes working relationships with others outside area of expertise

RESPONSIBILITIES

-Reporting and analysis
• Create reporting to support Customer Service department
• Advice on Customer Service processes by gathering information, research and analysis of data

-Processes
• Oversee and manage Compliance related activities (e.g. Non-Conformities, Change Controls)
• Attends and/or facilitates cross-functional team meetings to develop and implement business solutions which optimize processes
• Take care of month end closing and SOX activities
• Identify potential issues and implement proactive solutions. Escalate to Management when (potential) issue cannot be solved by team
• ERP system support (Operational support, incident management, training)
• Initiate and execute improvements in order to increase effectiveness and efficiency of CS performance
• Initiate and manage SAP change requests

REQUIREMENTS

Qualifications:

• Bachelor’s degree or equivalent in logistics and economics
• Strong user experience and interest in SAP Order-to-Cash module
• Typically 2 – 5 years of related professional experience
• Fluency in English, both in oral and written communication
• Excellence in working with MS Office and experience with ERP system
• Experience in working across various cultures
• Customer focus
• Problem solving and analytical skills
• Ability to deal with conflicting interest
• Availability outside office hours on an ad hoc basis
• Pro-active behavior

Preferred Requirements:

• Time management skills
• Ability to communicate at various levels
• Ability to work under pressure
• Ability to work in teams
• Ability to oversee processes beyond own department
• Experienced in project work
• Motivated, persistent, eager to optimize, drive for excellence
• Reporting skills

Are you interested and do want to apply for this role, please fill out your application via the apply button below and contact Rosa Markus.