Devire to międzynarodowa firma specjalizująca się w usługach rekrutacji, outsourcingu i employer brandingu.
Od ponad 30 lat reprezentujemy wiodących pracodawców na rynku europejskim, prowadząc kompleksowe projekty poszukiwań menedżerów i wyspecjalizowanej kadry, wdrażając najnowsze rozwiązania z obszaru usług IT oraz wspierając w budowaniu wizerunku pracodawcy z wyboru.
Nasze biura zlokalizowane są w Warszawie, Wrocławiu, Poznaniu, Katowicach oraz Monachium, Frankfurcie, Pradze i Hradec Kralove.
Od ponad 30 lat reprezentujemy wiodących pracodawców na rynku europejskim, prowadząc kompleksowe projekty poszukiwań menedżerów i wyspecjalizowanej kadry, wdrażając najnowsze rozwiązania z obszaru usług IT oraz wspierając w budowaniu wizerunku pracodawcy z wyboru.
Nasze biura zlokalizowane są w Warszawie, Wrocławiu, Poznaniu, Katowicach oraz Monachium, Frankfurcie, Pradze i Hradec Kralove.
SAP MM/WM Integration Desk Supporter
Lokalizacja: WarszawaFor one of our clients - a company operating in the manufacturing industry, currently implementing a global SAP on HANA ERP system for all operations
We are looking for candidates who:
- Will be a member of SAP Service Desk with focus on integration-related tickets within SAP MM/WM area
- Will be responsible for receiving, analyzing, resolving or dispatching tickets related to Warehouse and Distribution. Drive these tickets and tickets with root causes originating in other SAP modules. Structured and strong follow-up of internal and external assignment groups; especially integration related ones.
Experience / Qualifications required:
- General business process knowledge to understand SAP ERP processes, modules and related integrations with min. 3 years’ experience.
- Experience in supply chain processes and/or manufacturing industry
- ITIL general knowledge (ITIL Foundation preferred)
- Service desk or 1st/2nd level SAP support experience preferred
- Experience in system integration topics
Key functions:
- Run initial investigations and diagnosis on received 1st level integration related SAP incidents
- Assign unresolved Incidents to appropriate 2nd and/or 3rd level support groups
- Verify resolution with super-/ end users to follow up on incidents according to Service Level Agreements
- Follow escalation procedures and escalate major incidents to SAP Operations Group Leader & global Incident Management in alignment with appropriate shop floor support
- Regular communication to super users, local IT and end users by phone & ticket system
- Driving incident flow on supply chain related SAP support tickets to deliver a pro-active resolution process service
- Work with internal knowledge base to develop it further and follow up with super users on correct operational use
- In touch with internal integration specialists for EDI systems (iDocs, Biztalk etc.) and warehouse management systems
- Support in running the operational environments as well as co-supporting in the next SAP rollouts
Offer:
- Work within an international team
- Permanent employment agreement
- Attractive salary
- Benefits: sport card, private medical care, lunch cards, yearly bonuses etc.
