Visions for a future together
As a worldwide leading manufacturer of optical and digital precision technology, Olympus provides innovative solutions for state-of-the-art. Medical systems, digital cameras as well as scientific solutions. The company's award-winning products are instrumental in detecting, preventing and healing illness, driving scientific research and documenting life with artistic freedom. In the hands of its customers, Olympus' high-tech products help to make people's lives healthier, safer and more fulfilling. More than 7,000 people work for Olympus in Europe, the Middle East and Africa (EMEA) in one of its 31 international offices. Apply now!
Sales Support Team Lead - Lider zespołu wsparcia sprzedaży
Workplace: Wrocław
Responsibilities:
- Management of daily Sales Support operations in cooperation with the Manager.
- Taking lead, developing and supporting Sales Support team which is providing services to European subsidiaries.
- Participation in transition's project workshops, supporting on-site activities during the work shadowing process.
- Creating process documentation and reviewing desktop procedures, service migration planning and execution.
- Driving results for all sales support activities and ensuring proper reporting.
- Leading the creation of KPIs and monitoring them on the daily basis.
Competencies:
Behavioral Competencies:
- Strong interpersonal skills.
- Proven track record of people management and the ability to motivate team members.
- Experience in leading a team.
- Ability to work under time pressure.
Professional Competencies:
- Experience in knowledge transfer activity is an advantage.
- Good understanding of Sales Support processes and improvement levers.
- Extensive knowledge of MS Excel.
- Knowledge of SAP.
- Ability to communicate with internal and external business center customers in an effective manner.
Qualifications:
- Master degree in economics or related studies.
- Minimum 3 years of experience in managing teams preferable in Sales Support area.
- Transition related experience would be a strong asset.
- Excellent business English (oral and written skills).
- Czech language skills would be an asset.
- Knowledge of SAP.
- Experience in working in a business center, within a complex and international environment.
