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Quality Assurance Specialist with French and Italian

Kraków, małopolskie

Grafton Recruitment Sp. z o.o.

Opis stanowiska pracy

6-13-52542

For our Client, leader in business process outsourcing, that provides strategy consulting, technologies and services for customer management, we are looking for highly motivated candidates for the position of Quality Assurance Specialist.

As part of the wider Quality Team the candidate will be responsible for:
- Listening to and monitoring associate calls for customer satisfaction according to our Client specified policies, thresholds, and procedures
- Developing, aligning, implementing, measuring and reporting on customer quality evaluations across the Europe and providing coaching, feedback, and reporting to the Team Leads
- Supporting a culture of meeting and exceed a quality customer experience satisfaction scores

Requirements:
- Very good knowledge of French and Italian (both of these languages has to be at levelB2/C1)
- Good knowledge of English
- Min.1 year of experience in Customer Service
- Experience in driving quality improvement and delivering quality in line with brand values, in SSC/BPO/Sales area will be an asset
- Willingness to work with outsourced partners
- Proven knowledge of call center business
- Experience of working with quality tools to monitor performance
- Cultural awareness and appropriate sensitivity in workings across multiple countries
- Working knowledge of database applications such as MS Office

Benefits:
- Competitive annual base salary plus bonus based on performance
- Social benefits e.g. private healthcare
- Real challenges in fast paced working international environment

Recruitment Agency No. 812

Prezentacja firmy

Grafton Recruitment jest światowej klasy firmą rekrutacyjną. Posiada oddziały w 14... krajach, takich jak Wielka Brytania, Irlandia, Chile, Czechy, Słowacja, Węgry, Polska, Litwa, Rosja, Portugalia, Francja, Belgia, Turcja i Zjednoczone Emiraty Arabskie. Grafton Recruitment Polska został założony w 1997 roku. Oferujemy zatrudnienie stałe, umowy i pracowników czasowych różnych branży.   Rozwiń

Informacje dodatkowe

Ostatnia aktualizacja:
13/06/2019
Wymiar etatu:
Pełny etat
Rodzaj umowy:
Na czas nieokreślony
Liczba wakatów:
1
Min. doświadczenie:
Bez doświadczenia
Min. wykształcenie:
Wyższe magisterskie
Branża / kategoria:
Praca Marketing / PR / Social Media , Praca Reklama / Komunikacja
Zapisz ofertę
do góry