Quality Assurance Analyst Portuguese and Spanish Speaker
Kraków Quality Assurance Analyst Portuguese and Spanish Speaker
Kraków
NR REF.: 1115877
For our client, leading global information technology, consulting and business process services company,we are looking for a person on the position of Quality Assurance Analyst Portuguese & Spanish Speaker.
Your responsibilities:
Requirements:
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Kraków
NR REF.: 1115877
For our client, leading global information technology, consulting and business process services company,we are looking for a person on the position of Quality Assurance Analyst Portuguese & Spanish Speaker.
Your responsibilities:
- Listening to and monitoring associate calls, emails and chat interactions for customer experience according to specified policies, thresholds, and procedures.
- Developing, aligning, implementing, measuring and reporting on customer quality evaluations across the Europe and providing feedback and reporting to the Team Lead.
- Supporting a culture of meeting and exceed a quality customer experience satisfaction scores.
- Identifying areas of improvement.
Requirements:
- Working fluency in Portuguese is a must.
- Min B1 in Spanish is a must.
- Min B2 in English is a must.
- Min 1 year of experience in Customer Service and good knowledge of call center business.
- Experience as a Customer Care QA will be a big asset.
- Experience in driving quality improvement and delivering quality in line with brand values in SSC/BPO/Sales area and/or working with quality tools will will be an asset.
- Cultural awareness and appropriate sensitivity in workings across multiple countries.
- Working knowledge of database applications such as MS Office.
Co powinieneś zrobić?
Jeśli ta oferta jest idealna dla Ciebie, kliknij ‘Aplikuj’ i prześlij nam swoje aktualne cv.
Jeśli ta oferta nie jest dopasowana do Twoich oczekiwań, a poszukujesz obecnie pracy, skontaktuj się z nami.
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