Quality Analyst US Market
Kraków Quality Analyst US Market
Krak贸w
NR REF.: 1096750
Your new company
For our Client, one of the world's largest providers of public services, we are looking for a Quality Analyst to join new BPO structures in Krak贸w.
Your new role
As a Quality Analyst you will be responsible for monitoring team's performance as specified by the Client and performing quality check (by mail), providing feedback to the team on the basis of their performance, preparing quality related reports, attending calibration calls with the Client and ensuring that updates are cascaded among agents. Your daily duties will also include working closely with the teams (Training, Quality) to achieve quantitative and qualitative targets.
What you'll need to succeed
We are looking for candidates with experience in working closely with quality service, preferably in tourism industry. Very good command of English is a must (min. C1 level). Great communication and soft skills, ability to work well with the team, in both supervisory and support staff roles are required.
What you'll get in return
Our Client will offer you the possibility to be a part of a new project in a dynamic environment and develop while establishing the new structures. You will also receive private medical healthcare and extra bonus for working late shifts.
What you need to do now
If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now.
If this job isn't quite right for you but you are looking for a new position, please contact us for a confidential discussion on your career.
Krak贸w
NR REF.: 1096750
Your new company
For our Client, one of the world's largest providers of public services, we are looking for a Quality Analyst to join new BPO structures in Krak贸w.
Your new role
As a Quality Analyst you will be responsible for monitoring team's performance as specified by the Client and performing quality check (by mail), providing feedback to the team on the basis of their performance, preparing quality related reports, attending calibration calls with the Client and ensuring that updates are cascaded among agents. Your daily duties will also include working closely with the teams (Training, Quality) to achieve quantitative and qualitative targets.
What you'll need to succeed
We are looking for candidates with experience in working closely with quality service, preferably in tourism industry. Very good command of English is a must (min. C1 level). Great communication and soft skills, ability to work well with the team, in both supervisory and support staff roles are required.
What you'll get in return
Our Client will offer you the possibility to be a part of a new project in a dynamic environment and develop while establishing the new structures. You will also receive private medical healthcare and extra bonus for working late shifts.
What you need to do now
If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now.
If this job isn't quite right for you but you are looking for a new position, please contact us for a confidential discussion on your career.
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