QA Specialist Complaints processing
Location: NetherlandsSIRE® is the market leader in Life Sciences recruitment. We believe the recruitment market needs to gear up in technology and continuous innovation. We like technology, in a Life Sciences market driven on science, we couldn’t stay behind; we drive Recruitment Science. Investing a majority of our turnover in technology enables us to use unique Resource Technologies. By using highly advanced algorithms, we enable our team of Resource & Data Strategists© to maintain the most advanced, detailed and complete Life Sciences network in Europe. This big data enables us to work Reverse Recruitment©: we first analyze the market in-depth before we go out to the market. Because we analyze the whole market, we can compare facts and data. This enables us to do Facts & Big Data Recruitment©, making sure we, or better yet, you find the right career!Our client is a professional Pharmaceutical organisation, based in Netherlands.
- Leading and managing product complaint investigations
- Performing data analysis and trending of complaint information to proactively detect signals and take appropriate actions in a timely manner.
- Ensure complaint related investigations are concise, clear and science-based by reviewing and approving such investigations
- Follow-up on corrective actions derived from investigations through completion
- On occasion, depending on the nature and complexity of the complaint, the specialist may be responsible of conducting and documenting the investigation
- Therefore, the candidate must possess excellent writing skills that include closing the gap between a highly technical investigation into a simple and concise document that can be understood by non-technical reviewers.
- Strong project management skills
- Experience leading cross-functional teams, and the ability to handle multiple projects simultaneously is a must.
- Excellent written and verbal communication skills, including facilitation and presentation skills.
- Able to work in a team-oriented, matrix environment and work effectively with diverse departmental groups Be self-motivated.
- Attentive to details and able to prioritize and meet deadlines
- Excellent leadership, problem solving, analytical, influencing and customer service skills to operate and deliver results in a matrix-managed GMP environment.
- Computer literacy
Are you interested and do want to apply for this role, please fill out your application via the apply button below and contact Windimi Post.
The Company
This is one of the biggest pharmaceutical company in the world.Role Description
You will handle the communication and escalation of complaints, site representation on the product complaint network and generation and issuance of closure letters to patients and business partners. Next to that you will support the product complaint system through:- Leading and managing product complaint investigations
- Performing data analysis and trending of complaint information to proactively detect signals and take appropriate actions in a timely manner.
Responsibilities
- Keep the complaints database updated as soon as factual information is available and summarize closed investigations into the database accurately- Ensure complaint related investigations are concise, clear and science-based by reviewing and approving such investigations
- Follow-up on corrective actions derived from investigations through completion
- On occasion, depending on the nature and complexity of the complaint, the specialist may be responsible of conducting and documenting the investigation
- Therefore, the candidate must possess excellent writing skills that include closing the gap between a highly technical investigation into a simple and concise document that can be understood by non-technical reviewers.
Requirements
- Doctorate degree or Master’s degree & 3 years of experience directly related to the job or Bachelor’s degree & 5 years of experience directly related to the job- Strong project management skills
- Experience leading cross-functional teams, and the ability to handle multiple projects simultaneously is a must.
- Excellent written and verbal communication skills, including facilitation and presentation skills.
- Able to work in a team-oriented, matrix environment and work effectively with diverse departmental groups Be self-motivated.
- Attentive to details and able to prioritize and meet deadlines
- Excellent leadership, problem solving, analytical, influencing and customer service skills to operate and deliver results in a matrix-managed GMP environment.
- Computer literacy
Are you interested and do want to apply for this role, please fill out your application via the apply button below and contact Windimi Post.
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