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Service Delivery Manager

Luxoft Poland Sp. z o.o.

Krakow, małopolskie

Luxoft Poland Sp. z o.o.
- All stages in our recruitment process can be done remotely -

Service Delivery Manager

Location: Krakow
PROJECT DESCRIPTION

Join Luxoft and become a member of our open-minded, progressive and professional team. In this role you will be working on projects for one our world famous clients. You will have a chance to grow your career and build a thorough expertise of the industry of our client. On top of attractive salary and benefits package, Luxoft will invest into your professional training, and allow you to grow your professional career.


RESPONSIBILITIES

Delivery:

  • Focus on Client satisfaction while managing Client expectations
  • Recruitment process initiation and driving
  • Hiring pipeline tracking and regular reporting
  • Tracking teams performance and issues
  • Raising delivery risks to customer and negotiate conditions
  • Identifying process inefficiencies and drive solutions
  • Close cooperation with Delivery Director and the Team

People management:

  • Being local people manager. This means engagement with all people on a regular basis - provide updates and propose changes.
  • Performing appraisals other PPM process activities
  • Organization of trainings, team buildings

Reporting:

  • Regular and ad-hoc reporting
  • Participation in offer preparation
  • Preparation and participation in governance meetings

SKILLS

MUST
  • Project / Service Delivery Experience on ITO market (2 years)
  • Experience in global corporate environment
  • Very good communication and soft skills
  • People management experience
  • MS Office

NICE TO HAVE
  • Financial market experience
  • ITIL certificate
  • Negotiation skills
  • Polish language speaker
CAREER AND PROFESSIONAL DEVELOPMENT
  • Competitive salary
  • Luxoft Training Center
  • Access to e-learning Library
  • Individual development plans
  • Long-term cooperation with possibility to gain experience in different projects and technologies
  • A significant number of professional communities (Agile Community, Tech Community, Business Analysis Community, etc.)
Well-being
  • Group Life Insurance
  • Private healthcare insurance – LuxMed. Unlimited access to specialist consultations with Dental Care included
  • Medical costs reimbursement for employees (up to certain amount per quarter)
  • Travel Insurance
  • Benefit Program - Cafeteria and Multisport Card
Work-Life Balance
  • Various communities (sport, recreation activities, trips, board games, cultural and educational activities)
  • Discounts program for employees – BeLux (banking offer, car leasing offer and cafeteria program discount)
  • Convenient locations in a modern offices with game rooms
  • Multinational projects for clients all over the world
Please apply with the button on the right side of this job offer.
We kindly inform you that we will contact only chosen candidates. If you are interested in the above position, please apply by submitting your CV in English

Check out our open roles at career.luxoft.com
and follow us on Facebook!
www.facebook.com/luxoft.poland

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