The successful candidate will have the opportunity to join a team of professionals responsible for the delivery of Transaction banking solutions to a wide range of clients as part of our Clients Institutional Clients Group.
Our aim is to ‘Be the Best’ for our clients, which means we are looking for ‘World class’ individuals focused on delivering a true ‘World Class’ service.
The solutions delivered by this team focus on the enhancement of our client’s footprint with Client delivering the benefits of our wide range of product solutions and our established global network to these clients.
The core role is managing multiple client engagements working with each client to provide an excellent onboarding experience, ensuring that the client is swiftly ready to reap the operational benefits of our solutions
Key stages in the client journey for co-ordination are Legal documentation completion, oversight of Technical Integration and testing and the activation of clients on our technology platforms.
A successful candidate will have the client management, communication and organisational skills to succeed delivering a broad portfolio of client engagements in a dynamic, global environment.
This role focuses primarily on Clients client base across the 50+ branches we service in the EMEA region.
Program Manager
Warszawa- B2B contract or Contract of mandate
- Excellent global career growth opportunities.
- Possibility to hybrid work.
- Supportive and friendly teammates and managers.
- International and multicultural work environment with the opportunity to use English every day.
- Attractive salary and location (Warsaw)
- Serve as a single point of contact for Client engagements, explaining the process and solution to our clients and helping them through the onboarding process.
- Manage multiple engagements in parallel whilst delivering to a high standard
- Adopt a pro-active approach to delivery for our clients. Anticipate the next actions and steps the client will require and be comfortable in the raising and escalation of obstacles to successful delivery
- Deliver client solutions with accuracy and strong attention to detail ensuring that all Audit and Control requirement are met throughout the client lifecycle.
- Deliver all engagements on a timely basis, constantly looking for ways to accelerate delivery for clients
- Accurately report client status, meet all metrics and reporting requirements. Ensure that there is full visibility on the current status on all projects to the management team to ensure continuity for our clients.
- Deploy transaction banking knowledge to help the client’s further understanding the onboarding process and functionality of Citi’s product set.
- Influence and inspire change. Identify opportunities for process improvements and contribute to department initiatives to implement process enhancements
- Minimum of 2 years work experience in client facing environment
- Transaction Banking experience desirable, but not essential
- Established Client relationship management skills
- Undergraduate degree
- Project management qualifications welcome but not essential
- Excellent communication and client management skills enabling delivery of high level of service.
- Effective networking skills. Ability to build network across the organisation and use it to deliver for your clients.
- Cross-functional team work experience to deliver multi-work stream projects
- Strong attention to detail and ability to deliver accurately in a complex environment to multiple clients.
- Excellent, structured organisational skills. Ability to deliver multiple client requests on time in a controlled fashion with an excellent client experience.
- Self-starter and ability to take initiative in driving projects forward
Agencja zatrudnienia – nr wpisu 47
