Devire to międzynarodowa firma specjalizująca się w usługach rekrutacji, outsourcingu i employer brandingu.
Od ponad 30 lat reprezentujemy wiodących pracodawców na rynku europejskim, prowadząc kompleksowe projekty poszukiwań menedżerów i wyspecjalizowanej kadry, wdrażając najnowsze rozwiązania z obszaru usług IT oraz wspierając w budowaniu wizerunku pracodawcy z wyboru.

Nasze biura zlokalizowane są w Warszawie, Wrocławiu, Poznaniu, Katowicach oraz Monachium, Frankfurcie, Pradze i Hradec Kralove.

Program Manager

Lokalizacja: Warsaw / Cracow

Our Client is a multinational corporation technology company with more than 71.000 employees worldwide. It is the largest company in the world which designs, manufactures and sells networking equipment.

Our Client is currently looking for a Candidate to join the Cracow or Warsaw team as a Program Manager.

This is a great chance to join Company Services and work in a critical position that collaborates with senior stakeholders across the business to achieve tangible business results.

Software Audit Responsibilities include: 

• Identify and drive software audits with customers, focused on reducing services misuse and abuse and improving adherence to services contractual terms and conditions including EULA
• Leverage specialized domain knowledge and advanced business experience to build and design data sets used to prospect accounts, research and validate and ultimately select accounts for software audits
• Ensure conflict of interest checks are carried about by 3rd party vendors
• Scope and plan software audits determining timelines
• Engage key stakeholders groups in preparation for the review
• Send formal letters to customers on behalf of the Company
• Participate in Customer kick-off call
• Conduct services reviews against the defined process, leveraging a 3rd party managed services vendor, management and oversight of vendor throughout the process
• Identify risk to program/account success and create and executes mitigation plans, including handling escalations from stakeholder groups and or vendor
• Plan and schedule vendor findings report to be run against BP engines
• Gather and combine all reports and findings from the review and prepare the summary
• Execute remediation steps including negotiation with sales and customer
• Mediate the conflicting interests of disparate groups through effective collaboration and systematic techniques to create win-win conclusions
• Accountable for up get well plans, post-review monitoring and any further actions required to bring the customer into compliance
• Build and maintain strong productive relationships across organizations (Sales, Legal, Brand Protection…) and with customers that are instrumental to Customer Experience and achieving business objectives
• Evaluate program results against success metrics
• Take a lead role in managing day to day operations including budget and spend with 3rd party managed services vendors

Overall Program Responsibilities include: 

• Develop recommendations for new process and adaptation of tools, based on interpretation and analysis of metrics and data and through experience executing software audits
• Interpret internal/external business challenges and recommend best practices to improve processes
• Participate in development, modification and execution of company policies affecting operations and which may have cross-functional impact
• Evaluate business and industry trends and suggest improvements to process(CFE, AGMA etc.) 
• Plan and Deliver regular communications on the program status and drive general education and awareness
• Provide guidance and direction and instruction in business operations tasks to less experienced team members and colleagues
• Collaborate with peers and represent EMEAR issues and requirements

Qualifications:

• Bachelor’s degree + 7 years’ related experience OR Master’s degree + 4 years related experience
• CFE certification with experience in services or software license compliance
• 4-7+ years in consulting, technology or services
• Knowledge of Cisco services is an advantage

Skills & Knowledge:

• Ability to convey senior/mature professional messaging
• Ability to work effectively in influencing and leading (without managing) multiple functions
• Proven experience handling controversial situations, sensitive discussions and negotiations
• Superior written and verbal communication skills
• Fluent in English (written, spoken and listening)
• Demonstrated ability to collaborate and build strong stakeholder relationships
• Organized and structured working methods
• Analytical mindset and ability to work with multiple and complex data and information sets
• Ability to work independently with minimal guidance, in a manger like capacity
• Ability to work productively in a high-pressure environment
• Excellent problem-solving skills
• Advanced PowerPoint & Excel skills

Our Client offers:

• Salary based on B2B contract: 20-25k net + VAT
• Long-term employment
• Working for a leading corporation with a stable market position
• Possibility to work in an international environment