Product Support Associate
GdanskProduct Support Associate
Gdansk
NR REF.: 1155752
ABOUT THE COMPANY
The company is a leading provider of business information services. Their products range highly
specialized software and information tools for specialists in the field of law, taxes, accounting and compliance
coupled with the world's most global news service.
As a global company, they rely on a variety of cultures and thoughts to achieve their goals.
Twoje następne stanowisko
ABOUT YOU
What's in it for you?
What should you do?
If this offer is perfect for you, click 'Apply' and send us your current CV.
Gdansk
NR REF.: 1155752
ABOUT THE COMPANY
The company is a leading provider of business information services. Their products range highly
specialized software and information tools for specialists in the field of law, taxes, accounting and compliance
coupled with the world's most global news service.
As a global company, they rely on a variety of cultures and thoughts to achieve their goals.
Twoje następne stanowisko
- Responding to and solving complex queries raised by our customers during their user of our applications, responding to customer by phone, email, case comments, or chat.
- Use internal resources as needed and escalate issues to technical team lead or manager
- Maintain up to date product knowledge of all supported products to facilitate the continued provision of quality application support to our customers
- Maintain correct contact details for our client base on our internal systems
- Ensure, where appropriate, information gained from handling supports queries is promoted to the knowledge base and communicated to interested parties
- Interact with colleagues to resolve customer issues effectively and timely
- Participate in team meetings and contribute suggestions and solutions to help contribute to improvements in our customers experience with Company
ABOUT YOU
- Be an upcoming (2021) or recent Graduate with a passion for Technology and a genuine interest in pursuing a career in Product / Customer Support
- Have an excellent level of English (C1 or C2 level)
- Have a real enjoyment for problem solving
- Have excellent organizational, time management, written and verbal communication skills
What's in it for you?
- Casual and diverse office environment where colleagues come from over 30 countries
- Competitive salary
- Flexibility and home-office opportunities
- Two additional days off for voluntary jobs
- Wellbeing scheme including private healthcare, pension, Multisport card and more
- High standards of ethics in the workplace
What should you do?
If this offer is perfect for you, click 'Apply' and send us your current CV.
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