Order management Specialist with Dutch/French
Join pharmaceutical company based in the heart of Warsaw! Your role is to ensure all customer orders are managed according to the end-to-end processes related to local customer contact for order entry, order management and fulfillment including processing to invoicing. You take care of more complex cases including dispute management, returns and credit notes.
Client Details
Join pharmaceutical company based in the heart of Warsaw! Your role is to ensure all customer orders are managed according to the end-to-end processes related to local customer contact for order entry, order management and fulfillment including processing to invoicing. You take care of more complex cases including dispute management, returns and credit notes.
Description
- Complete understanding of the customer's requirements, proactive communication, resolution of issues, problem prevention, judgment calls when appropriate solutions are required
- Manage the tasks related to local order-to-cash processes from order capturing to order monitoring and tracking
- Answer order-related questions from internal and external customers in a timely manner
- Manage invoicing and returns as well as commercial disputes. Work closely with finance and accounting to help resolve any order-related burning issues
- Manage customer complaints related to Commercial orders and act as escalation point for Commercial team for complex topics related to order capturing and management, returns and customer invoicing
- Interface both externally with local customers in the market and internally with the commercial country organization, sales managers, accounting and supply chain management
- Act as a back-up for in-country Customer Order Managers for defined countries
Profile
- Profound experience in order service or a related field and have already 3-4 years experiences a similar position
- Understanding of supporting functions such as Transportation, Distribution, Finance and Systems Administration
- Proactive communication in English (B2/C1) and excellent local language skills (Dutch/French)
- Excellent understanding of customer requirements, resolution of issues, problem prevention, judgment calls when exceptions to policy are required and appropriate, and goal alignment with the sales organization to ensure high customer service orientation
- Problem solving - you identify and resolve problems in a timely manner, gather details and analyze information skillfully and maintain confidentiality
- Technical experience - you gained proficiency in MS Office (Word, Excel, PowerPoint, and Outlook), as well as deep knowledge of working with ERP systems
Job Offer
- Annual bonus
- Private medical care - extended package
- Life insurance
- Pension Plan
- Lunch Card 100 PLN/month
- Multicafeteria: Sport Card, Cinema tickets etc.
- Access to LinkedIn Learning
- Language classes online
- Fruits in the office
Location: Warsaw
Contract type: Na czas nieokreślony
About Michael Page
Michael Page is a leading professional recruitment consultancy specialising in the recruitment of permanent, contract and temporary positions on behalf of the world's top employers.
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