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For our Client, a dynamically growing operation centre in Warsaw we are looking for candidates who are willing to apply for the position of Operations Manager (transport logisitic).
Operations Manager (transport logistic)Miejsce pracy: Warszawa
Responsibilities:
Managing, motivating and developing Team Leaders
Managing recruitment and succession planning for the teams in line with budget
Organizing monthly staff meetings, regular feedback sessions to staff, twice yearly appraisals, improvement brainstorming and reviews strong industrial training induction for new staff, succession planning and career development
Ensuring operational excellence, coordinating innovations and process stabilization for the department
Ensuring processes’ efficiency and time management of the Fund Services department
Ensuring adherence to legacy location requests and instructions
Liaising with senior legacy location management on an on-going basis and act as their key point of contact
Monitoring KPI’s and KRI’s
Requirements:
8 years’ experience in alternative customer service industry with a minimum 5 years on managerial position
Proven experience in managing of multiple teams across different processes
Fluency in written and spoken English
Proven track record of work in customer service industry
Excellent communication and interpersonal skills
Ability to manage, motivate and develop multiple team
Strong time management and organisational habits
Offer:·
Opportunities of individual growth in multinational compan
Excellent work location and atmosphere in working place
Comprehensive social benefit package as well as training and development
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