Operations Lead - French speaking
Who are we looking for?
- Delivery background as Operations manager, Service Delivery manager, Delivery lead or similar
- Acts with determination and commitment to deliver results
- Passionate people developer and profit shaper
- Easily work with complex business and operational requirements
- Problem solving and collaborative mindset
- French working proficiency is a must
What will you do?
Operations Lead makes the service a reality. Manages a team delivering day-to-day services including contractual deliverables and achievement of all service quality targets & SLA’s.
Manages cost of delivered services, including identification and execution of all cost efficiency plans. IS customer facing, being responsible for fulfilling contract obligations. Manages actions that can improve the revenue (contract management, generation of reports to facilitate invoicing, propose add-on services to SDM to maximize team use, automations or changes in the delivery models).
Objectives of the role:
- Delivery to contractual deliverables and achievement of all service quality targets, SLA’s & operational parameters
- Deliver services within the budgeted pyramid and team size. Identify & execute opportunities to improve operational cost of team
- Ensure operational governance (Conduct daily standup meetings to ensure operations parameters are well in control)
- Perform quality & operational escalation reviews and take necessary actions
- Escalate issues beyond control or abilities of team for timely & quality resolutions
- Implement automations and other initiatives in the run operations
- Delivery of day-to-day run services for the technology area assigned
- Manages the team responsible for service delivery
What we offer?
Atmosphere
- Working with great people and in legendary atmosphere
- No formal dress code
- Annual family picnics
- Unforgettable integrational events
- Employee volunteering opportunities and interesting CSR projects
- We value and respect diversity in terms of gender, nationality, roles, age, interests
- Internal celebration initiatives: Children's Day, St. Nicholas Day and many more
- Supporting employees' hobbies: Business Run, e-sport games, basketball, volleyball
Development
- Development in expert or leader competencies
- Broad training offer with possible co-funding
- Access to MIT Sloan Management Review Polska knowledge base
- Introduction plan for new employees and Buddy Initiative
- A wide range of instructor-led and e-learning trainings
- Co-financing for post-graduate studies and courses
- Many companies under one roof / internal headhunters
- Internal development events: conferences, meetings, communities
- Education First platform for learning English online
Benefits
- Bonuses, including those for new employees recommendation
- Additional life insurance
- Access to MyAudiobooks – Entertainment and personal growth in audio version
- Attractive package of extra benefits of your choosing (fitness, gym, cinema, etc.)
- Disability inclusion, assistive technologies, reasonable accommodations
- Private medical care for you and your family
- Bicycle parking and carpooling options
- Free coffee, water, milk and wide range of teas
- Anti-smog plants in offices
- Car leasing
