O2C ANALYST CUSTOMER SERVICE WITH GERMAN - Warsaw , mazowieckie
od Devire
Devire
Devire to międzynarodowa firma specjalizująca się w usługach rekrutacji, outsourcingu i employer brandingu.
Od ponad 30 lat reprezentujemy wiodących pracodawców na rynku europejskim, prowadząc kompleksowe projekty poszukiwań menedżerów i wyspecjalizowanej kadry, wdrażając najnowsze rozwiązania z obszaru usług IT oraz wspierając w budowaniu wizerunku pracodawcy z wyboru.

Nasze biura zlokalizowane są w Warszawie, Wrocławiu, Poznaniu, Katowicach oraz Monachium, Frankfurcie, Pradze i Hradec Kralove.

O2C ANALYST CUSTOMER SERVICE WITH GERMAN

Lokalizacja: Warsaw

For our Client, new company on the market in SSC sector, we are looking for specialist for positions of O2C ANALYST CUSTOMER SERVICE WITH GERMAN

Responsibilities: 

  • Effectively process all manual orders received through phone, fax & email, ensuring priority for urgent orders, ensuring a positive customer experience
  • Effectively manage all customer disputes to resolve any issues with orders, including completing outbound calls to established customers, coordinating with O2C Accounts Receivable or Supply Chain teams and escalating Tier 2 disputes to the Manager where applicable.
  • Analyse account discrepancies to ensure the customer account is enabled for payment
  • Efficiently generate and distribute invoices to customers
  • Effectively analyse all outstanding customer aging to identify collection priorities. Engage with customers by phone or email to prompt collections using market best practices. 
  • Effectively track and resolve all customer disputes regarding billings, credits or payments.
  • Effectively monitor and resolve all sales orders & sales interface issues (outbound)
  • Review key metrics & communicate to stakeholders to ensure KPIs are being met
  • Support global/regional O2C projects with influence on accurate, efficient & compliant order processing
  • Support the overall O2C Customer Service team by demonstrating flexibility in providing cover for team members and training of new team members
  • Be seen as a “go-to” information resource for O2C Customer Service processing and related queries

We are looking for: 

  • Degree in Business and/or Accounting (or equivalent work experience)
  • around 3 years’experience in O2C or Finance function in SSC/BPO environment, preferably with knowledge of credit management & customer service and experience in identifying and delivering process change
  • Experience with SAP O2C Module
  • Experience in Business Warehouse or Business Objects,
  • MS Excel, Word and PowerPoint
  • Fluency in German & minimum B1 of English language

Our client is proposing the following benefits: 

  • Becoming a part of international bran-new company in SSC sector 
  • Great opportunity to develop further in the career 
  • Attractive annual package
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