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NOC Technician (Technical Support Engineer)

Sperasoft

Krakow, małopolskie

Opis stanowiska pracy

The NOC is responsible for identifying and coordinating system malfunctions. Primary NOC tasks are proactive monitoring and reporting to prevent disruptions. The team acts as a first response when system malfunctions occur. Coordination with colleagues and other teams is a key responsibility in order to address and/or escalate issues to minimize impact and provide quick resolution.This position requires on-site attendance, and is in Krakow, Poland. You must already be in Poland and have proper residency requirements.The NOC technician works in 12-hour shifts, including nights, weekends, and holidays following set monthly schedule.

 

Responsibilities:

  • Identify and coordinate system malfunctions
  • Proactively monitor the health and status of the IT infrastructure.
  • Meet Service Level Agreements (SLA’s)
  • Triage problems quickly and provide on-call personnel with critical information in a quick, clear, and concise manner
  • Perform defined routines and tasks with infrequent supervision
  • Perform undefined routines and tasks with frequent supervision
  • Has access to systems, passwords, and sensitive information

 

We offer:

  • Working with an international team of world class professionals on exciting and challenging projects.
  • Learning & Development opportunities – mentoring, lectures, participation at industry conferences and events.
  • Private healthcare insurance package.
  • Breakfasts, snacks and fruits available during the day, tea and coffee machines.
  • Friendly team and a friendly environment.
  • Casual workplace environment in downtown Krakow; including bicycle parking, gym, game and chill-out zones.
  • Additional benefits – care bonus to cover health, educational, and safety needs, four paid personal days per year, corporate parties and team buildings, referral bonuses and many more others.

Wymagania

Requirements:

  • Technical support skills.
  • Knowledge in MS Windows and GNU/Linux operating system and network technologies.
  • Ability to perform tasks by established processes.
  • Availability to work in shifts, including nights, weekends and holidays.
  • English written and verbal communication skills.
  • Maintains strict punctuality.
  • Familiar with common IT infrastructure, practices, procedures, and personal computers.

 

Nice to have:

  • NOC experience.
  • Technical support experience in an online service industry.
  • Experience working in online games industry.

Prezentacja firmy

World Class Gaming Studio <br/> <br/>Sperasoft is a leading games develo... Rozwiń

Dodatkowe informacje

Ostatnia aktualizacja:
03/08/2020
Wymiar etatu:
Pełny etat
Rodzaj umowy:
Na czas nieokreślony
Liczba wakatów:
1
Min. doświadczenie:
mniej niż 1 rok
Min. wykształcenie:
Bez wykształcenia
Branża / kategoria:
Praca Call Center / Telemarketing, Praca IT - Hardware / Information Systems, Praca Instalacje / Utrzymanie / Serwis

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